Go 540 - My Live Services work now!!!!!!!!!!!!!!!!!!!!!

Greenglide

After much complaining to TT (since February) triggered by the fiasco of the navcore 9.xx upgrade breaking the Live services AGAIN TT have replaced the device and, would you believe, works correctly

It is truly amazing that after all this time (over two years?) they replace the device and magically the Live bar now appears within 10 seconds of switching the device on and starts downloading the live service details.

It took emails to the TT management and a lot of "firm language and threats" followed by an abortive "repair" at the UK centre (which achieved nothing) before it was collected and sent to the Netherlands. They supplied a replacement unit and it works!

I had expected a different model of SIM card to be fitted but apart from the IMEI being diferent all other details of the SIM card are the same.

So - it is possible to get a Go 540 to work with Live serices with navcore 9.xx

And the replacement was under warranty and the live services have been extended by a further three months!!!!!!

Yippee
_________________
TomTom Go 540 - V9.058, Map GB & Ireland 860.3101
TomTom Go 520T, V8.351, TTS V7, Map GB & Ireland 855.2884
Nokia 5800 with Google Maps & OVI Maps
Google Nexus One with Google Maps & NDrive

Guivre46 · Posted: Fri Jun 08, 2012 10:11 pm Post subject:

Good for you. It's a different experience when you can rely on the device to work properly.
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Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

Greenglide · Posted: Fri Jun 08, 2012 11:13 pm Post subject:

I will have to find somewhere to go tomorrow to find some traffic Laughing

_________________
TomTom Go 540 - V9.058, Map GB & Ireland 860.3101
TomTom Go 520T, V8.351, TTS V7, Map GB & Ireland 855.2884
Nokia 5800 with Google Maps & OVI Maps
Google Nexus One with Google Maps & NDrive

MrT · Posted: Sat Jun 09, 2012 7:21 am Post subject:

I wonder if this means they have now recognised the issue, I have just sent the following request and will report back what happens.

"Dear TomTom,

Ever since the various sub editions of Version 9 software, the Live Services have taken 3-5 minutes to connect to when first starting or after the network connection is lost. Some versions of 9.xx even gave a SIM error and would not connect at all. With the latest version the time to connect has taken so long I have not renewed my Live Services as the HD traffic is virtually unusable and I am tempted to change to another brand of device.

This is a well known issue with the earlier versions of the X40 range and is caused by the particular version of the SIM card used in the device. This has been discussed often on many forums such as PocketGPSWorld. See: http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=90677 for one of the latest reports.

Please advise me on how this SIM card issue can be resolved for my 940. Please do not reply with any 1st line scripts relating to resets, re-installing applications or clear-flash. All of this has been done many times trying to cure this.

Regards."
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Drivelux

Greenglide · Posted: Sun Jun 10, 2012 3:02 pm Post subject:

Best of luck!

My complaint was on the basis that TT had totally broken Live services again earlier this year and then rushed out the same bodge as the original.

I emailed the CEO and others giving them the support call reference and the wording of the email and the support incident was quite forceful - full of statements containing "I REQUIRE YOU", "I WLL", "this is a known problem that has existed for over a year", "provide a replacement device of same or better specification" etc.

Because the customer services agent seemed to accept that there was a problem (which he possibly should not have done within the TT organisation) they seem to have backed themselves into a corner with nowhere to go.

Strangely the version number of the SIM card was the same (according to the network setting screen) but the box the unit was packed in included a Vodafone SIM card carrier which was the SIM card in the device - presumably the SIM card is inserted on a country specific basis.

The device also had the latest Navcore installed - maybe it is the upgrade from 8.xx to 9.xx that is the issue?
_________________
TomTom Go 540 - V9.058, Map GB & Ireland 860.3101
TomTom Go 520T, V8.351, TTS V7, Map GB & Ireland 855.2884
Nokia 5800 with Google Maps & OVI Maps
Google Nexus One with Google Maps & NDrive

dazzabird · Regular Visitor Joined: Jul 30, 2005 Posts: 62

MrT · Posted: Wed Jun 13, 2012 8:56 am Post subject:

Still no response, it's like waiting for the HD traffic to appear.
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Drivelux

MrT · Posted: Wed Jun 13, 2012 1:11 pm Post subject:

The main line in the response was:

"Please let us know if you have faced any issue recently in regards to live services on your device."
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Drivelux

Greenglide · Posted: Thu Jun 14, 2012 1:52 pm Post subject:

MrT · Posted: Thu Jun 21, 2012 1:33 pm Post subject:

Their next reply was that second line have determined that my Live Services have expired.

If they took the time to read my original request they would have seen that I had not renewed the live services because of this issue.
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Drivelux

MrT · Posted: Tue Jun 26, 2012 12:17 pm Post subject:

At least they are now regarding it as an issue, and I am amazed that they did not know the solution, it must be very rare.

I understand that with the latest version the time to connect to live service has taken so long.

As informed to you that we have reported this issue and it is under investigation.

I would like to inform you that our technical team is working diligently to resolve the issue and provide a suitable resolution. This being a technical issue, a specific time frame can not be given.

However, once this issue is resolved you will be update via our website.

As no time frame can be given and they close an issue within three days, I will have to just keep bumping it to prevent it from closing.

Then I received a survey request asking why I had not renewed my Live Services.
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Drivelux

Greenglide · Posted: Tue Jun 26, 2012 10:23 pm Post subject:

I got a message asking if the Go 540 was working correctly after the repair Surprised

I said "yes" and thanked very much the agent had seen it through to the end (this gritted teeth and fingurs crossed Wink

) and asked politely:-

MrT · Posted: Wed Jun 27, 2012 10:08 am Post subject:

Their latest reply was:

Currently, to resolve the issue we can change the SIM card. However, as informed to you that our technical team is working hard resolve the issue and provide a suitable resolution. This being a technical issue, a specific time frame can not be given.

As this has been going on for over a year I don't think they are working that hard on a solution and I have said I want my SIM changed, I await their response.
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Drivelux

Greenglide · Posted: Wed Jun 27, 2012 9:37 pm Post subject:

Will they replace the SIM card free of charge though? If they did the only way you could find out if it worked would be to subscribe to live services!

Maybe the technical teams are working a totally different area which will soon stop working Rolling Eyes

_________________
TomTom Go 540 - V9.058, Map GB & Ireland 860.3101
TomTom Go 520T, V8.351, TTS V7, Map GB & Ireland 855.2884
Nokia 5800 with Google Maps & OVI Maps
Google Nexus One with Google Maps & NDrive

MrT · Posted: Fri Jun 29, 2012 8:27 am Post subject:

They have asked for my original receipt (£400 in 2008!) and my personal details for returning the device so it looks like this may be happening. No mention of costs or timescales yet.

How long did yours take from sending it away to receiving it back?
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Drivelux

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