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gluey Regular Visitor
Joined: Mar 27, 2005 Posts: 208 Location: North East UK
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Posted: Tue Feb 14, 2012 9:54 pm Post subject: How do you contact TT support? ref 9.40 |
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Hi All,
Been ages since i contacted TT support.
Tried to raise my disgust at the 9.40 update on my 540.
Cant find a simple link to ask,just run round in circles looking at old answers.
Why don't they put a note on the home page about this problem?
Fair enough i can down grade from my backup but how do i then get my updates via home without the 9.40 upgrade?
Want to let them know iam without live services for which i have payed for. |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Tue Feb 14, 2012 10:04 pm Post subject: |
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They are aware of it, doesn't excuse their lack of effort to contact owners or why they haven't posted a notice on their site. _________________ Darren Griffin |
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gluey Regular Visitor
Joined: Mar 27, 2005 Posts: 208 Location: North East UK
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Posted: Tue Feb 14, 2012 10:19 pm Post subject: |
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Iam sure they must be in undated with calls.
First thing should have been to put a big notice on the home page about it and second withdraw it from the servers until fixed.
I keep putting off buying a newer model and now i know why.
Must be putting alot off buying newer models.
Kev |
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matthewj Frequent Visitor
Joined: Apr 03, 2006 Posts: 751
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Posted: Wed Feb 15, 2012 10:18 am Post subject: |
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Q: "How do you contact TT support?"
A: "With little hope of anything useful coming from it"
Practically, you go to their support pages, then search for 1008, then find the little link that is on the bottom right, and you persist past the common responses until you are given a form to fill in. Then you will be sent, a day later, a message asking you to let them know all the version details, and to turn it on and wait 20 mins to get the service status etc, which of course won't happen as the SIM is "at fault". I was expecting to get the "try a factory reset" - I take it someone has tried that with this firmware? Given I have an SD card I can repeat anyway, but the key is to put in the report so they know it is a problem, not to hope for a solution. |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Wed Feb 15, 2012 10:21 am Post subject: |
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Or call them:
UK Tel: 0845 1610009 Mon - Fri: 09:00 18:30 _________________ Darren Griffin |
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MaFt Pocket GPS Staff
Joined: Aug 31, 2005 Posts: 15137 Location: Bradford, West Yorkshire
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Posted: Wed Feb 15, 2012 10:56 am Post subject: |
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Darren wrote: | Or call them:
UK Tel: 0845 1610009 Mon - Fri: 09:00 18:30 |
SayNoTo0870.com says you could also try: 020 7387 5444
MaFt |
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Andy_P Pocket GPS Moderator
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Thu Feb 16, 2012 1:50 am Post subject: |
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gluey wrote: |
Fair enough i can down grade from my backup but how do i then get my updates via home without the 9.40 upgrade?
Want to let them know iam without live services for which i have payed for. |
Try a forum search for the method to revert to a previous version of Home (which doesn't force the Navcore update) and to defeat the auto update to the newer Home version. _________________ "Settling in nicely" ;-) |
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gluey Regular Visitor
Joined: Mar 27, 2005 Posts: 208 Location: North East UK
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Posted: Tue Feb 28, 2012 10:59 pm Post subject: |
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matthewj wrote: | Q: "How do you contact TT support?"
A: "With little hope of anything useful coming from it"
Practically, you go to their support pages, then search for 1008, then find the little link that is on the bottom right, and you persist past the common responses until you are given a form to fill in. Then you will be sent, a day later, a message asking you to let them know all the version details, and to turn it on and wait 20 mins to get the service status etc, which of course won't happen as the SIM is "at fault". I was expecting to get the "try a factory reset" - I take it someone has tried that with this firmware? Given I have an SD card I can repeat anyway, but the key is to put in the report so they know it is a problem, not to hope for a solution. |
Can't get that. Don't know why but i can goto support and find a list of answers but at the end i don't get the option and also can't find a way to log in to my account via the site.
Having problems on another site i visit with options and not sure if my BT router is mucking things up. |
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Andy_P Pocket GPS Moderator
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Tue Feb 28, 2012 11:41 pm Post subject: |
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That's how you USED to have to do it!
Now it's much easier.
1. Go to the Support home page http://uk.support.tomtom.com/app/home/?Lid=1&locale=en_GB
2. On the left is "Contact us"
3. Choose a product type and click on the "Contact options..." link
4. Enter your device serial number
5. On the next page are options for phone and email.
6. If you select email, you get taken to a webmail form, and as well as typing in the box, you can attach other documents. _________________ "Settling in nicely" ;-) |
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gluey Regular Visitor
Joined: Mar 27, 2005 Posts: 208 Location: North East UK
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Posted: Tue Feb 28, 2012 11:49 pm Post subject: |
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Andy_P wrote: | That's how you USED to have to do it!
Now it's much easier.
1. Go to the Support home page http://uk.support.tomtom.com/app/home/?Lid=1&locale=en_GB
2. On the left is "Contact us"
3. Choose a product type and click on the "Contact options..." link
4. Enter your device serial number
5. On the next page are options for phone and email.
6. If you select email, you get taken to a webmail form, and as well as typing in the box, you can attach other documents. |
Thanks Andy,
will try that as have a few questions on the use of their safety cameras. |
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gluey Regular Visitor
Joined: Mar 27, 2005 Posts: 208 Location: North East UK
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Posted: Tue Feb 28, 2012 11:56 pm Post subject: |
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Sorted, Email sent as per Andys instructions. |
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