Why do TomTom make it so difficult to upgrade maps?

Yquem59

I had ignored a couple of offers to upgrade my map, but, as I am soon going on holiday to France, I decided to do it. My backups say that I last upgraded in September.

But all the September problems are still there, plus a few more !

I remembered that the new software version caused problems, so was suspicious when TomTome Home wanted to force the upgrade. So I had to downgrade TomTom Home. I also remembered that the previous map upgrade deleted favourites, but they have been safely stored in a POI category since the last upgrade.

But, as last time, I lost all the spoken warnings of speed cameras - and there are about 70 of them to be reinstated individually. I also lost the Home destination and the "recent places" - annoying but not life-ending.

The new problem is that all the spoken speed camera warnings are ended with a double trumpet blast (no, not a blast; quieter than that).

Hasn't TomTom learnt anything over the past nine months?

And, please, how easy is it to get rid of those trumpets?

I almost feel like telling TomTom that their product is of "non-merchantable quality", but, for a lot of the time, it is wonderful.

BW

Frustrated of Hampton Wick (aka Philip)
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TomTom GO LIVE 825 App 12.071 GPS 2.18.903 127792, Boot 655302, Map 'Western_Europe' v945.6173
Satmap 1.450 (08.11.3)

Yquem59 · Posted: Fri May 20, 2011 2:08 pm Post subject: Petrol stations.

.... and then, seeing that my files were a couple of years old and that your files were much newer, I downloaded the POIs for Shell and BP petrol stations (Ultimate and V-Power - fantastic stuff).

But the local stations are still mis-placed. (I haven't yet been past the BP station in Chessington, which used to be over half a mile off position.)

Haven't Shell and BP learnt anything, either?

Grrrrr !!!
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TomTom GO LIVE 825 App 12.071 GPS 2.18.903 127792, Boot 655302, Map 'Western_Europe' v945.6173
Satmap 1.450 (08.11.3)

Daggers · Posted: Fri May 20, 2011 2:54 pm Post subject:

Did you make a backup copy of your TomTom before updating the map (as recommended)? If so, you can restore the mapsettings.cfg file from the map folder of the backup to your device, and this will cure many of the problems described in your first post.

As for the POIs - are you referring to the files downloaded from this PGPSW site? I would be surprised if Shell or BP had anything to do with the location of petrol stations in these files. However, you can correct them yourself - for your own benefit and for others using the site. Look at the Submit POIs page, and help us all out; it's a community effort.
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Garmin DriveSmart 50 LMT-D

matthewj · Frequent Visitor Joined: Apr 03, 2006 Posts: 751

FWIW, I've not had these problems since they updated both the Home software and maps to support the keeping of the map settings. It just all works nicely now. I think it was working last September but maybe that was when it switched. Hopefully next time all will be easy for you.

Hmm, maybe worth mentioning that I'm on the new firmware, and maybe that was needed to fix it.

Yquem59 · Posted: Fri May 20, 2011 4:33 pm Post subject:

Hello, Daggers. Thanks for your reply.

Yes, I do have a full Windows backup. When I last upgraded the map, someone here suggested restoring a particular file, but it didn't work. I shall have a go this time, though, now that you have given me the name of the file again. Thanks.

The petrol station files are the ones that I found on this site, but the originals came from the BP and Shell web sites. It is, of course, fairly easy to correct the files by deleting the wrong locations and adding new ones as you are parked in the petrol station, but why should I have to do it?

I didn't know about the Submit POIs page; once I have made the corrections, I shall submit them. Perhaps, then, your files will be more accurate than the manufacturers'. Don't the tanker drivers use them for deliveries and report errors?

There is always someting to learn here, despite TomTom.

P
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TomTom GO LIVE 825 App 12.071 GPS 2.18.903 127792, Boot 655302, Map 'Western_Europe' v945.6173
Satmap 1.450 (08.11.3)

Gmt_Plus1 · Lifetime Member Joined: Jan 24, 2010 Posts: 26

Yquem59 · Posted: Sat May 21, 2011 1:05 pm Post subject:

That sounds like good advice. I would otherwise have recorded the corrected positions parked in the petrol station, i.e. off the road.

With Google Street View, I can see the petrol station (but, presumably, Shell and BP haven't got such advanced technology).

It won't be this weekend, but I shall report back on what I have done.

Philip
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TomTom GO LIVE 825 App 12.071 GPS 2.18.903 127792, Boot 655302, Map 'Western_Europe' v945.6173
Satmap 1.450 (08.11.3)

Yquem59 · Posted: Sat May 21, 2011 1:06 pm Post subject:

Any answers, please, to my double trumpet at the end of announced speed cameras?

Philip
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TomTom GO LIVE 825 App 12.071 GPS 2.18.903 127792, Boot 655302, Map 'Western_Europe' v945.6173
Satmap 1.450 (08.11.3)

Andy_P · Posted: Sat May 21, 2011 2:30 pm Post subject:

Yquem59 · Posted: Sat May 21, 2011 3:37 pm Post subject:

Thanks, Andy. I shall look at those.

So v9 software now works. Wasn't this the version that gave all the problems last September? Or is it now v9andabit?

Are you now saying that the latest version of Home (with forced download of v9) and the latest version of the device software can be used safely and that subsequent map upgrades won't restore the factory settings? Blimey ! TomTom must have been reading this forum.

Thanks again.

Philip
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TomTom GO LIVE 825 App 12.071 GPS 2.18.903 127792, Boot 655302, Map 'Western_Europe' v945.6173
Satmap 1.450 (08.11.3)

Andy_P · Posted: Sat May 21, 2011 4:23 pm Post subject:

Hi Phillip.
There have been several flavours of v9 software now.
I`ve been using v9.058 on my 940 for yonks now with no problems. Having said that,I think v9.110 has just been released and I`ve not had achance to try that yet.

If you want to take things slowly,there are ways round the forced update issue in Home. Have a look in the Home forum section for more details.

And of course if you have a good backup, you can always backtrack if you don`t like the changes,but I would definitely give v9 a try.
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"Settling in nicely" ;-)

Yquem59 · Posted: Mon May 23, 2011 1:53 pm Post subject:

Well, I crossed my fingers, took the plunge and upgraded everything that TomTom wanted. I expected the two software upgrades (Home and 740), but didn't expect a new map, as I had one last week.

It all went perfectly, with the results indicated in my amended signature.

I restored the backup copy of mapsettings.cfg (is that what I mean? I can't refer to the old messages while writing this) and now have all my old "previous destinations" and spoken warnings, without the trumpet. The only thing missing was a warning of the spec cameras at the M3/M25 junction, which is probably my fault (I haven't checked yet).

So TomTom once again get a pass mark. But not 100%, though: at the top right-hand corner of Home it still says "You haven't updated your map for X days", but I have updated it twice in a week.

Thanks to everyone here for your help.

BW

Philip
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TomTom GO LIVE 825 App 12.071 GPS 2.18.903 127792, Boot 655302, Map 'Western_Europe' v945.6173
Satmap 1.450 (08.11.3)

Andy_P · Posted: Mon May 23, 2011 7:29 pm Post subject:

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