Any idea where to get spare bits of a TomTom One XL?

juliaosborne

I'm still trying to find the time to sort out those rotten maps on the SD card into my TomTom One XL - I will finally report back with progress, but now have another niggle - it's lost a bit of itself.

This bit is shown here :

http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=55241

Second photo down shows the base of the unit - the centre connector is round (takes the RDS jack plug type connection). The photo shows it with the round plastic protector over it - mine has lost said round plastic protector and now all I can see is the raw shiny metal connections. They still work when I plug it in, but are obviously now damagable (if that's a word). Any ideas where I could source a replacement part - maybe someone has one that they are breaking for spares? I've just tried a repair company and been quoted £60 to do the repair and tbh. I could buy a re-con one for £10 less than that on ebay. I just wondered if my pals here could possible help with ideas, suggestions or parts?

Cheers

Julia
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TomTom Live 1005 world maps

mikealder · Posted: Tue Apr 26, 2011 6:35 pm Post subject:

I can probably take one out of a spare x10 mount, the RDS-TMC connector is the same in that (I have just had both units in bits to check the connectors are the same).

Are you aware this is a surface mounted socket that will require a very fine tipped soldering iro of the correct type for SMT style work, even though its only got seven soldered connections the whole lot is half the size of a postage stamp!

It could be that you have simply lost the small round part that overhangs the PCB but there are two electrical contacts in that tiny part alone, gluing a new connector isn't the answer - Mike

juliaosborne · Posted: Tue Apr 26, 2011 7:28 pm Post subject:

Cheers Mike

That's a bit of a shame, no wonder the repair cost is so high. Yes, I was just hoping that it would slot in with a bit of ye olde super glue. What I'm looking at is some copper colour wire twists protruding at various depths in the socket.

I don't know if I know anyone with the kit and the skill that could solder the part as you describe - I'll ask my brother, but I don't think he has done anything quite that fine, I know I never have - I'm happy to tin and join thick cables and plugs, but something that fine is beyond me. It's difficult to see how the job could be done from the outside so I'm assuming it's a take the box apart job?
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mikealder · Posted: Tue Apr 26, 2011 7:31 pm Post subject:

You would have to extract the PCB from the unit to effect the repair - Mike

giblets46 · Occasional Visitor Joined: Jan 18, 2008 Posts: 16

Hi,
Sorry to bring up an old topic, I have the same problem on my tom tom, however, I have seen a number of RDS-TMC devices that appear to use the USB port on the bottom (see below).
Will this be compatible with my Tomtom one xl?
thanks

Andy_P · Posted: Fri Aug 05, 2011 9:32 am Post subject:

I don't think so... but you have to be very careful about exact model numbers.

Check the relevant pages on the TomTom website.
I think the RDS receiver you show in your picture is THIS ONE

And the "ONE XL" does not appear in the list of compatible models (although all the newer "XL" models do)

However there's THIS ONE which does say it is compatible with the ONE XL.

If you are not sure which exact TomTom model you have, put the first two characters of the serial number on the barcode sticker, into the form HERE.
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juliaosborne · Posted: Fri Nov 25, 2011 3:37 pm Post subject:

The solution is to get hold of TT customer support - I used their online chat. I asked if they could help, said it was my fault and out of warranty and offered to pay for a repair. They said if I wanted to go ahead and send in the unit they let me know possible cost before going ahead with the job, max cost £65. Vs. the concept of £75 for an independant repairer I said I'd go ahead.

Within 24hrs came a special pre-paid special deliivery package to send it through in. Within another 36 hrs the package was back to me, with...........................a brand new unit FOC!!

TT customer support on the basis of that service - truly excellent in every respect. Well done TT
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TomTom Live 1005 world maps

Andy_P · Posted: Sat Nov 26, 2011 3:45 am Post subject:

Wow, great result!
In fact that's the second story like that I've heard this week... TT must be getting soft in their old age! Very Happy

Kudos to them for keeping the customers happy .
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