TT and new laws for the ASA

Andy_P · Posted: Sat Feb 26, 2011 2:42 pm Post subject:

I'm sure TT would have a 'reasonable defence' that the problems with the 1000 models are explained elsewhere on the site.

IanS100 · Posted: Sat Feb 26, 2011 3:42 pm Post subject:

I'm sure it would take less time to remove the 'misleading or false content' than it will to bring the 1000 up to it's advertised specification, which could well be never if past experience is anything to go by!!

MaFt · Posted: Sat Feb 26, 2011 8:21 pm Post subject:

Would the ASA cover Dutch companies?

MaFt

Seamaster · Frequent Visitor Joined: Jun 05, 2006 Posts: 331

Just vote with your wallet and ditch Tomtom.

It's not like they're the BBC or something, with a gun to your head to give them your money.

MaFt · Posted: Sun Feb 27, 2011 4:31 pm Post subject: Re: yes is the short answer

M8TJT · Posted: Sun Feb 27, 2011 5:57 pm Post subject: Re: yes is the short answer

IanS100 · Posted: Sun Feb 27, 2011 6:09 pm Post subject: Re: yes is the short answer

M8TJT · Posted: Sun Feb 27, 2011 8:12 pm Post subject:

Doh. I forgot that 'Google is your friend' Confused

Skippy · Posted: Mon Feb 28, 2011 10:11 am Post subject: Re: yes is the short answer

Gerry5039 · Occasional Visitor Joined: Feb 11, 2009 Posts: 2

I bought the Via 120 Live Europe, and it has the same problems, but I took it back after 2 weeks and got a refund, as the item bought was not fit for purpose.

It might be worth letting you know that the OFT have had thousands of complaints from customers, and they recommend taking them back.

I did and I bought a Garmin, I will never buy another Tomtom ever. Evil or Very Mad

BigPerk · Posted: Sun Mar 06, 2011 10:39 am Post subject:

I would agree - also I believe that 'fit for purpose', etc is covered under the various 'Trade Description' acts, and as such, the remedies are against the supplier, such as Halford's, rather than the manufacturer. I think even if it's an internet dealer supplying into the UK there is similar protection (but possibly more difficult from a practical point of view).
_________________
David
(Navigon 70 Live, Nuvi 360)

MaFt · Posted: Sun Mar 06, 2011 1:28 pm Post subject:

Dunno, I sometimes find it easier to email a company, get a returns code and walk to the post office to return it. Compare that to driving into town, paying £3 to park for an hour, taking it into the shop, getting past the spotty kid from The Simpsons only to be faced with the pathetic Gil from The Simpsons who tries to persuade you that you want to buy something else and that you're making life really hard for him having to return it and he'll end up loasing his job as the shop will be losing money. Eventually after saying the magic words "Trade", "Descriptions" and "Act" you manage to get a refund but they make you feel like they're being generous to you, you're not legally entitled to it and that you're THE most awkward customer they've ever had to deal with.

Wooh, glad I got that out of my system!

MaFt

BigPerk · Posted: Sun Mar 06, 2011 5:20 pm Post subject:

You know 'H' then MaFt? Certainly sounds like you went to our Hertford branch (though I find that difficult to believe, as it's nearly as far south as 'Ixeter' and 'Fookston'!).

And

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