Can't update to Satmap V1.5

ferdenm · Occasional Visitor Joined: May 26, 2007 Posts: 3

Have just got a Satmap Active 10 plus for Xmas and when trying to upgrade from V1.45 to the latest V1.5 I get :

'SATSync failed to download some files from the internet. Please check your internet connection and try again'

I know my internet connection is fine and have tried on 2 different computers with the same result.

Does anyone have any ideas?

Bosun · Posted: Mon Dec 27, 2010 8:25 pm Post subject:

Two possibilities spring to mind:-

1.Are you using the latest version of Satsync ( 1.5 ) ?

2.Have you got the latest platform software ?
According to my Active 10 it is Platform 21.
( Fom the Map page,right hand button at the bottom-Settings-About ( should tell you the Version Number and the Platform Number ).

I am sure someone else will be along with other suggestions,if not give Satmap a ring/e-mail they are very helpful.

Ian

ferdenm · Occasional Visitor Joined: May 26, 2007 Posts: 3

Yes, using SatSync 1.5 and platform 21 (09.02.21).

Thanks, will get in touch with Satmap support on Wednesday.

Bosun · Posted: Mon Dec 27, 2010 8:45 pm Post subject:

Just had a thought,your anti-virus isn't blocking the download or restricting Satsync's access the the internet is it ?

Ian

ferdenm · Occasional Visitor Joined: May 26, 2007 Posts: 3

Thanks Ian, that did the trick!!

Mark

Bosun · Posted: Mon Dec 27, 2010 10:26 pm Post subject:

You're welcome.

Ian

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