| View previous topic :: View next topic |
| Author |
Message |
alan195
Lifetime Member
Joined: Jan 06, 2007
Posts: 35
|
 Posted: Sun Oct 03, 2010 2:08 pm Post subject: Traffic etc not working on 740 except through Home |
 |
|
Since updating my 740 to 9.058 I cannot use any Live Services. If I try I get the following error msg :-
| Quote: |
There is something wrong with your SIM card. Please contact TomTom customer support.
Error code: 1001
|
This was reported to TomTom on 17/9/10. It was sent to 2nd line support on the 20th and they asked me to re-install on the 22nd. Since then I have sent the following extra information but have heard nothing back.
Now that the file is now available in Home to use ‘Operate My Go’ there are some strange occurrences that might help identify the problem.
Went into ‘Operate My Go’ & Traffic was showing. Checked & Live appears to be working.
Went into itinerary planning & an old itinerary was showing. Checked recent destinations and the ones from today were showing.
Added new itinerary for tomorrow, and let it plan some journeys so I could get some timings.
Disconnected from computer
Went to actual TomTom and traffic was no longer showing.
Checked itinerary and the one I had put in for tomorrow had disappeared and today’s was back.
Checked recent destinations and the ones for tomorrow, that I had let it plan, were there.
As I have now received an email to say my live services are about to expire I went into My Services, using Operate My Go in Home, to see when they would run out. According to this they don't run out till 20/8/2011, which is nearly a year off. I did not pay for this and would have expected them to have run out by now
Can anyone shed any light on what the problem is, apart from the lack of TomTom support?
_________________
Alan
Go 740 Live
Go 600 |
|
| Back to top |
|
 |
mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
|
| Posted: Sun Oct 03, 2010 2:40 pm Post subject: |
|
|
Alan, there is another thread in this forum section where users have been reporting the Live services have been taking anything between five and ten minutes to get a connection post updating to 9,058 are you sure you have been waiting this long from switching the device on?
When the unit is connected to the PC it will use the PC's internet connection for data rather than its own internal modem which might explain why that part is working.
Only TomTom Customer Support can advise on why your subscription date appears to be wrong (0845 161 0009) - Mike |
|
| Back to top |
|
|
PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
|
| Posted: Sun Oct 03, 2010 2:46 pm Post subject: |
|
|
As you have already posted this problem in this thread I'll lock this one as we ask members not to make duplicate posts.
Please continue to use the other thread.
Thread locked. |
|
| Back to top |
|
|
|
![]() Posted: Today Post subject: Pocket GPS Advertising |
|
|
We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?. Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!
|
|
| Back to top |
|
|
|
Forum FAQ
Search
Usergroups
Profile
Log in for private messages
Log in
