TomTom Premium and "Normal" Speed Camera files

theengine · Occasional Visitor Joined: Feb 28, 2006 Posts: 4

Hi all,

Yes, I now Pocket GPS files are better and I have used them for years on my other TomTom (original classic, still going strong!).

But I have been running with the TomTom ones on my new 550 Live.

Up until April this year I was getting updates to the *premium* UK and IR files, but since then the UK updates have changed to the Standard Safety_Cam_UK_TomTom one. I still get updates for the Premium IR one. Live subscription is fine.

So, is anyone else getting Premium uk file updates?

Once I know, I will get on to TomTom.

Thanks.

Andy_P · Posted: Sat Aug 07, 2010 7:22 pm Post subject:

Yes, I'm still getting offered the "premium" speed cameras by Home, for both UK and IR.

elpmes · Occasional Visitor Joined: Sep 30, 2010 Posts: 1

Hi Theengine,

I seem to be having the same problem as you have with my new 950Go. I have a 12month HD traffic sub, but I have stopped getting UK "premium" updates. This is odd because I still get "premium" updates for every country in Europe ex the UK. Tomtom support have been hopeless and keep asking me to factory reset the device (already 2 times) without any joy. They don't accept that it appears to be a problem at their end.

Did you ever find out what the problem was??

Cheers, Sad

MrT · Posted: Fri Oct 01, 2010 8:37 am Post subject:

I am being offered both Premium and standard UK updates and I believe your should only be offered the Premium for the UK.

There could be a few reasons why you are not being offered the premium for the UK.

1. The UK Premium cameras have not recently been updated in line with the others. I have been offered V6976 of Premium UK this morning along with V6792 of UK.

2. There is an issue on Home in your computer. Find your Home directory on your computer and go to the folder ...Home\Downloads\Complete and delete the folder and contents called safetycamera. On the next update from Home you will get an error message but after then it should go back to normal.

3. There is an error with the files on your device. Go to your map folder on the device and delete the 3 files Safety_Cam_UK_PremiumOv2.ver, Safety_Cam_UK_Premiumov2.dct and Safety_Cam_UK_Premium.ov2 and then do an update. On the device in the POI directory there should also be a related file called Safety_Cam_UK_PremiumOv2.tlv. This one does not appear to be downloaded with each camera update, so I suggest you leave this one alone.

4. Live Services can update the TT mobile cameras via GPRS without Home and this may affect the updates from Home but I am not sure on this one.

5. Your account information on the TTServer has not allocated you the UK Premium. This is not very likely as they come in a batch, but if this is the problem you are dependant on someone in TomTom amending your account detail on the server and not all helpdesk people are this skilled.
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Drivelux

Mouse9 · Regular Visitor Joined: Sep 29, 2009 Posts: 64

I am having the same problem with mine.

Get all the countries besides UK.

Anyone done the thing what Mr T suggested?

I don't want to delete things and not have them come back again.
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Tom Tome XL IQ Routes
App: 9.056.542741.2
Map: v835.2419 UK & Ireland

Tom Tom Home 2.7.6.2056
Windows XP/Vista

Mouse9 · Regular Visitor Joined: Sep 29, 2009 Posts: 64

Andy_P · Posted: Mon Oct 11, 2010 3:53 pm Post subject:

Did you try solutions 2 and 3 at the same time?

Trying them one after the other, and connecting to Home in between may not work.

I would delete the .tlv file too, as that tells Home what version of the camera database is (or was) installed, so I'm surprised when MrT says it is not updated with each download for him.

theengine · Occasional Visitor Joined: Feb 28, 2006 Posts: 4

Hi all,

OP back.

My problem is resolved:

I had one entry in my Live Services for Safety Cameras.

TT support then gave my an extra two months on my live service because they didn't have a clue about what was causing my problem.

By giving me the extra two months, this sorted the problem.

I now have three entires for Safety Cameras in Live services, and all works well. So it must have been a poblem at their end.

Hope this helps.

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