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Calomax
Lifetime Member
Joined: Sep 30, 2005
Posts: 988
Location: St Martin's, Guernsey
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 Posted: Sun May 30, 2010 11:41 am Post subject: TomTom assist Breakdown service |
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I had an email fron TT yesterday offering a Breakdown service for £139.99 forr fuill european cover.
As I can get the same from Europe Assistance through Quotline Direct for £69.99, I think not.
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Privateer
Pocket GPS Moderator
Joined: 30/12/2002 17:36:20
Posts: 4908
Location: Oxfordshire, England, UK
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| Posted: Sun May 30, 2010 6:29 pm Post subject: |
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I picked up my TomTom email this afternoon.
I suppose that it had to happen, especially as as they have had "Phone for help" in the TomTom PND menu for some time and in some versions they even have "AA Breakdown" as one of the options to phone.
Some time ago I asked in this forum, here, and even TomTom themselves whether the icon, description, and the telephone number could be changed to represent the breakdown service of your choice. Unfortunately these options are encoded into the map and it is not possible to add or edit these options.
I wonder if the "world’s largest assistance company" that TomTom have teamed up with will match TomTom's own customer service? 
Regards,
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Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Sun May 30, 2010 9:29 pm Post subject: |
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| Privateer wrote: | | I wonder if the "world’s largest assistance company" that TomTom have teamed up with will match TomTom's own customer service? |
Do you mean the vehicle recovery service will have to lower its customer support per chance?? - Mike |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14881
Location: Keynsham
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| Posted: Sun May 30, 2010 10:36 pm Post subject: |
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| mikealder wrote: | | Privateer wrote: | | I wonder if the "world’s largest assistance company" that TomTom have teamed up with will match TomTom's own customer service? |
Do you mean the vehicle recovery service will have to lower its customer support per chance?? - Mike |
He means they'll respond within 48 hours (except weekends and every EU country Public Holiday, of course).  I've only had three of these emails, another four to go! (before the reminders start coming).
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Dennis
If it tastes good - it's fattening.
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