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TomTom assist Breakdown service

 
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Calomax
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Joined: Sep 30, 2005
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Location: St Martin's, Guernsey

PostPosted: Sun May 30, 2010 11:41 am    Post subject: TomTom assist Breakdown service Reply with quote

I had an email fron TT yesterday offering a Breakdown service for £139.99 forr fuill european cover.

As I can get the same from Europe Assistance through Quotline Direct for £69.99, I think not.
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Privateer
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Joined: 30/12/2002 17:36:20
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Location: Oxfordshire, England, UK

PostPosted: Sun May 30, 2010 6:29 pm    Post subject: Reply with quote

I picked up my TomTom email this afternoon.

I suppose that it had to happen, especially as as they have had "Phone for help" in the TomTom PND menu for some time and in some versions they even have "AA Breakdown" as one of the options to phone.

Some time ago I asked in this forum, here, and even TomTom themselves whether the icon, description, and the telephone number could be changed to represent the breakdown service of your choice. Unfortunately these options are encoded into the map and it is not possible to add or edit these options.

I wonder if the "world’s largest assistance company" that TomTom have teamed up with will match TomTom's own customer service? Wink

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mikealder
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PostPosted: Sun May 30, 2010 9:29 pm    Post subject: Reply with quote

Privateer wrote:
I wonder if the "world’s largest assistance company" that TomTom have teamed up with will match TomTom's own customer service? Wink

Do you mean the vehicle recovery service will have to lower its customer support per chance?? - Mike
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DennisN
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Joined: Feb 27, 2006
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PostPosted: Sun May 30, 2010 10:36 pm    Post subject: Reply with quote

mikealder wrote:
Privateer wrote:
I wonder if the "world’s largest assistance company" that TomTom have teamed up with will match TomTom's own customer service? Wink

Do you mean the vehicle recovery service will have to lower its customer support per chance?? - Mike

He means they'll respond within 48 hours (except weekends and every EU country Public Holiday, of course). Laughing I've only had three of these emails, another four to go! (before the reminders start coming).
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