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mjhanley
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Joined: Jan 17, 2010
Posts: 3
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 Posted: Sun Jan 17, 2010 1:27 pm Post subject: "Sorry, request is not included in your subscription&am |
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I'm getting the error
"Sorry, request is not included in your subscription"
whenever I try and do anything in Telmap Beta for UG.
Any ideas? Tried re-entering the activation code (in upper and lower case) and it's accepted but I'm still getting the error.
Thanks
edit: using a blackberry 8900 |
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sherryl1234
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Joined: Jan 17, 2010
Posts: 7
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| Posted: Sun Jan 17, 2010 4:24 pm Post subject: Same error |
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| I'm having the same problem. Some one out there has to know how to fix this. PLEASE!! |
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Dass
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Joined: Jan 10, 2010
Posts: 26
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| Posted: Sun Jan 17, 2010 5:16 pm Post subject: |
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| Exact same problem on the Storm 9500 - very frustrating... |
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sherryl1234
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Joined: Jan 17, 2010
Posts: 7
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| Posted: Sun Jan 17, 2010 10:25 pm Post subject: service Not In Subscription |
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Figured it out
One you enter your activation code, you need to go into preferences-settings-update subscription. Once you're there you need to re-enter the SAME activation code.
Not sure why you have to do this but it worked for me.
Good luck!!
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mjhanley
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Joined: Jan 17, 2010
Posts: 3
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| Posted: Sun Jan 17, 2010 10:53 pm Post subject: Re: service Not In Subscription |
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| sherryl1234 wrote: | | One you enter your activation code, you need to go into preferences-settings-update subscription. Once you're there you need to re-enter the SAME activation code. |
Didn't work for me... |
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sherryl1234
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Joined: Jan 17, 2010
Posts: 7
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| Posted: Sun Jan 17, 2010 11:39 pm Post subject: |
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Aww...sorry to hear. I'm using a BB Curve 8900 as well and was hoping it would work for everyone.
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eggnoodle
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Joined: Jan 18, 2010
Posts: 1
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| Posted: Mon Jan 18, 2010 5:10 pm Post subject: |
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| I went back to the Preference page and entered 1 letter at a time and I wasn't successful either. I have a Bold 9700, could that be an issue? |
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sherryl1234
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Joined: Jan 17, 2010
Posts: 7
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| Posted: Mon Jan 18, 2010 5:27 pm Post subject: |
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I have no idea why it worked for me. I uninstalled the program, then reinstalled it. Yhen I entered my activation code in both spots.
I have no idea if this makes any difference either but I downloaded my version from blackberryseeker.com
Sorry, really thought I was going to be of help.
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Dass
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Joined: Jan 10, 2010
Posts: 26
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| Posted: Mon Jan 18, 2010 8:18 pm Post subject: |
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| Didn't work for me too..........no official response to this? |
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fpeedy
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Joined: Jan 19, 2010
Posts: 39
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| Posted: Tue Jan 19, 2010 8:42 pm Post subject: |
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| Same here. I'm using a BlackBerry 9520 an get the same error. Any fix? |
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fpeedy
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Joined: Jan 19, 2010
Posts: 39
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| Posted: Wed Jan 20, 2010 8:55 pm Post subject: |
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Sorry for my double post, but I got it to work! 
In my first attempts I copied the activation key and pasted it into Telmap when I was prompted for the code. But here in the forum someone wrote that you should type the code manually.
But this also doesn't work. Why not? Because I pressed the shift key long, so that every charactar was written in upper case letters - and this was my failure! The thing is, that it seems to be essential that you press shift before you press one key - you have to press shift before every character!
This worked fine for me - I hope so also for you!
Greetings from Germany |
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mjhanley
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Joined: Jan 17, 2010
Posts: 3
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| Posted: Wed Jan 20, 2010 9:05 pm Post subject: |
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| Still not working for me |
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fpeedy
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Joined: Jan 19, 2010
Posts: 39
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| Posted: Thu Jan 21, 2010 9:51 am Post subject: |
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Do you presed "shift" before every letter? Like this: shift - A - shift - B - shift C .......
I fyou did so and it still doesn't work, I'm so sorry!
This method worked for me by the first attempt but sadly it seems that I had only luck. 
I hope someone find a fix!
Greetings from Germany |
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sherryl1234
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Joined: Jan 17, 2010
Posts: 7
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| Posted: Thu Jan 21, 2010 9:05 pm Post subject: |
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| When I entered mine, I didn not copy and paste nor did I bother with Caps. I entered the same code both in lower case letters. |
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fpeedy
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Joined: Jan 19, 2010
Posts: 39
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| Posted: Fri Jan 22, 2010 7:53 am Post subject: |
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Lower case letters? When I typed the code in lower type letters I always got the message that the code was incorrect.
Strange that your way worked for you and mine way worked for me but both ways doesn't work on other devices.  |
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