The connection to the TomTom server timed out.

turbo10

Has anybody had this
"The connection to the TomTom server timed out"

Tried to download the latest map update TWICE, taking 1 hour 30 mins each time, it get to the very end and then times out.
After 3 hours I am no further on!!

Thanks
_________________
Triumph Tiger 800 XRt
Garmin Zumo 595LM
TomTom Live Truck
Samsung Galaxy S7 Edge

Andy_P · Posted: Mon Nov 30, 2009 6:45 pm Post subject:

See this topic from yesterday:
TT Home servers on strike?

turbo10 · Posted: Mon Nov 30, 2009 9:25 pm Post subject:

Now TT Home doesn't recognise that I have paid for the updates and won't offer them to me for download, reckons 8.351 is the latest Rolling Eyes

How do I force a download?
_________________
Triumph Tiger 800 XRt
Garmin Zumo 595LM
TomTom Live Truck
Samsung Galaxy S7 Edge

Trevor1234 · Posted: Mon Nov 30, 2009 10:28 pm Post subject:

Hi turbo10
Below you will see the advice that I gleaned from this forum last year. I have followed the advice twice when I have had difficulty with ‘Home’ failing to recognise the existence of a new map for downloading.. Remember, providing you have a proper windows backup nothing can go wrong.

How to Download and install new map.

Firstly, make a full backup of your device using Windows Explorer.

On your PC

Make a copy of the following folder: Start / My Documents / TomTom / Home

Then, delete the CONTENTS of the following folder, leaving the empty folder in place: Start / My Documents / TomTom / Home / Downloads

On your device

Remove the existing map folder -
Open My Computer double click on the TomTom removable disk
You will then see a map folder - UK & ROI, Western Europe or Western and Central Europe (depending upon which device you have).
Delete this folder in its entirety.

Download and install the new map -
Connect the device to your PC
Open TomTom Home
Ensure that you are logged in to the account relating to the device in question.
Click on 'Update my Go'

A list of updates should appear (some previously downloaded maps may also appear in this list, so check map versions by clicking on 'More Info'), select the map that you wish to download.
Click on 'Download and Install Updates'
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

Andy_P · Posted: Mon Nov 30, 2009 11:22 pm Post subject:

OR it might be just worth waiting a day or so to see if the issue goes away when they fix the problem at their end....

turbo10 · Posted: Mon Nov 30, 2009 11:44 pm Post subject:

I will try Trevors info later and failing that I will try Andy_p info later in the week.....will let you know
thanks both
_________________
Triumph Tiger 800 XRt
Garmin Zumo 595LM
TomTom Live Truck
Samsung Galaxy S7 Edge

turbo10 · Posted: Tue Dec 01, 2009 1:41 pm Post subject:

Sorted it

not sure which suggestion sorted it, possibly a bit of both but managed to get it up and running again.

Thanks both
_________________
Triumph Tiger 800 XRt
Garmin Zumo 595LM
TomTom Live Truck
Samsung Galaxy S7 Edge

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