tomtom 530 not recognising dock

baldock · Occasional Visitor Joined: Sep 24, 2008 Posts: 18

I have a 530 just over 1 year old, when I plug it into the dock the unit is not being seen by home or in my computer ?
rung tt customer service to not useful suugestions !
I do not want to have to replace the sat nav but I do need to do updates etc

Chris

SpikeyMikey · Posted: Tue Oct 27, 2009 10:47 pm Post subject:

Probably obvious but without being there:

1. Have you rebooted your computer?
2. Have you tried a soft reset on the TT530?

Try again.

More info would be helpful as to the exact procedure being used.
_________________
Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert

baldock · Occasional Visitor Joined: Sep 24, 2008 Posts: 18

tried soft reboot on Go 530
rebooted pc o/s Xp
tried on a second xp machine with home on
The grren charge light lights up but I cannot access the tom tom device

Chris

Andy_P · Posted: Tue Oct 27, 2009 11:44 pm Post subject:

Firstly, you don't need to use the dock, any 5-pin mini-USB cable will do, so you could try a different cable (although the fact the charge light is coming on implies at least two of the pins are OK!)

Secondly, try all the suggestions in THIS TomTom help page, especially the section about Device Manager.

If it *is* shown in Device Manager, try deleting it, then rebooting and allowing the PC to "find new hardware" by plugging it in again.

baldock · Occasional Visitor Joined: Sep 24, 2008 Posts: 18

\i do not have another lead, checked device manager etc
the tomtom is not being seen
back to TT for repair ???
C

Andy_P · Posted: Wed Oct 28, 2009 12:07 am Post subject:

Could be.... Sad

baldock · Occasional Visitor Joined: Sep 24, 2008 Posts: 18

Is it worth pursuing or do I bite the bullet and upgrade to a newer model
I do need live traffic gprs

dhn · Posted: Wed Oct 28, 2009 1:00 am Post subject:

Humour me.......

At least one member of a forum I moderate **swears** this worked for him when all else failed concerning his unit's being recognized when connected.

Simply, turn off the computer. Then, actually remove the power cord from the pc to the wall outlet for a minute or so. Reconnect the cord, turn on the pc and reconnect the unit. Is it recognized now?
_________________
David

jmcmtank · Lifetime Member Joined: Feb 19, 2007 Posts: 48

Take a digital picture of the mini-usb port on the TomTom (or use a magnifying glass); check none of the connectors are bent. Fixed a friends 530 with this problem.

GerryC · Posted: Wed Oct 28, 2009 11:42 am Post subject:

I would get a spare USB cable and try that - they come in useful for all sorts of things. It is much cheaper than buying a new unit.

Also, along with everything else here, try a different USB socket on your PC (as a better check, use one on the back of the PC and not via a hub).
_________________
Gerry
TomTom730T
Cameralert for Android
Brodit ProClip mount

AndyVaughan · Posted: Wed Oct 28, 2009 8:06 pm Post subject:

Daft question, but does the TT even recognise it is connected to the PC? Does it prompt you to connect to the computer or does it just boot straight to the navigation screen?

If the TT does not recognise it is connected to a PC then go with all the previous advice - try a different cable. Don't assume the worst - from years of network troubleshooting always start with OSI Layer 1 - the physical i.e check the damn cables and connections first!

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