Home PageFacebookRSS News Feed
PocketGPS
Web
SatNav,GPS,Navigation
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - Help getting Home to Recognize New 720
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

Help getting Home to Recognize New 720

 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices
View previous topic :: View next topic  
Author Message
garcor
Regular Visitor


Joined: Feb 10, 2008
Posts: 114
Location: Nova Scotia & Florida in Winter Go 920 App 8.351 Maps NA 850 & C/W EU 830

PostPosted: Sun Sep 20, 2009 11:54 am    Post subject: Help getting Home to Recognize New 720 Reply with quote

My brother just bought a new 720 this past week and he can't seem to get home to recognize it.

His computer connects to it and he can see it in his drives but home keeps telling him no device connected.

He has uninstalled Home and cleared out any reference to home on his computer and reinstalled the newest version of home a few times and still canít get it to connect to home.

I have walked him through everything that I can think of like pin reset, clear flash etc etc.

He has talked to TT support and they haven't been able to sort it out either.

I am just wondering if there is something I am missing or something else that I could suggest to him.

Perhaps he could try installing an older version of home?????

I feel bad about this as it was I that talked him into buying a TT.
Back to top
View user's profile Send private message
dhn
Frequent Visitor


Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA

PostPosted: Sun Sep 20, 2009 12:03 pm    Post subject: Reply with quote

Hi GarCor......

It appears from this that TT suggests uninstalling and re-installing Home.

One other thought.......can he try using a different usb port for the dock?
_________________
David
Back to top
View user's profile Send private message
garcor
Regular Visitor


Joined: Feb 10, 2008
Posts: 114
Location: Nova Scotia & Florida in Winter Go 920 App 8.351 Maps NA 850 & C/W EU 830

PostPosted: Sun Sep 20, 2009 12:30 pm    Post subject: Reply with quote

Thanks David
I will get him to try that suggestion and see what happens. I will have to wate for 4 hrs before I call him though as it is only 4:30 am there at rhe noment

He did try different usb ports.
Gary
Back to top
View user's profile Send private message
dhn
Frequent Visitor


Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA

PostPosted: Sun Sep 20, 2009 1:43 pm    Post subject: Reply with quote

Failing that, perhaps he can exchange it for a diiferent unit. Sounds like something in the TT system is faulty in not recognizing the connection.

Is he by chance using Vista? If so, any chance he can install Home on an XP machine or run Vista in xp compatibility mode?
_________________
David
Back to top
View user's profile Send private message
garcor
Regular Visitor


Joined: Feb 10, 2008
Posts: 114
Location: Nova Scotia & Florida in Winter Go 920 App 8.351 Maps NA 850 & C/W EU 830

PostPosted: Sun Sep 20, 2009 2:56 pm    Post subject: Reply with quote

He is running XP .

I will call him a bit later and try the support suggestion and if that doesn't work he might have to exchange it.

He did have it connect to home once, he downloaded some updates but that was it and then he couldnt connect after that .

I know he should have done a backup first and I told him that but you know how a kid is with a new toy Very Happy

I am wondering if he should try an older verson of navacore.

Do you have the link to older versons of navacore for 720 .


It works fine other than Home recgonizeing it. He is planning a 2000-25000 Kl trip shortly and I am sure the map that is in the unit should do fine for that and if need be he could send it back when he returns.
Back to top
View user's profile Send private message
dhn
Frequent Visitor


Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA

PostPosted: Sun Sep 20, 2009 3:57 pm    Post subject: Reply with quote

If you go to this site in the bottom right of the page you'll see links to older Home versions. He could try 2.64. for starters...
_________________
David
Back to top
View user's profile Send private message
garcor
Regular Visitor


Joined: Feb 10, 2008
Posts: 114
Location: Nova Scotia & Florida in Winter Go 920 App 8.351 Maps NA 850 & C/W EU 830

PostPosted: Sun Sep 20, 2009 5:49 pm    Post subject: Reply with quote

Thanks again for all your Help David!!

We tried a few different things with no luck so he is just going to use it for now as it is and when he gets back from his trip he will get back to TT support and more than likely send it in for an exchange.
Back to top
View user's profile Send private message







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices All times are GMT + 1 Hour
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
21.034 (22 Mar 23)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







© Terms & Privacy


GPS Shopping