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steve30b
Occasional Visitor
Joined: Nov 03, 2004
Posts: 15
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 Posted: Mon Jun 15, 2009 3:21 pm Post subject: help with my lost map |
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| hi all i have just used tt home to update my tt one new edition and now i have no map on the sd card.. the problem is i did not back up the card before the update.. i have been intouch with tt and they are saying buy a new map.. not good customer service.. its part my fault for not backing my sd card and its part tt crap home software.. where can i get a map from ? i still have my product card for the map that has been deleted..i dont want to buy a new map i just want my old one back please help me... |
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JockTamsonsBairn
Lifetime Member
Joined: Jan 10, 2004
Posts: 2777
Location: Bonnie Scotland (West Central)
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| Posted: Mon Jun 15, 2009 6:49 pm Post subject: Re: help with my lost map |
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| steve30b wrote: | | hi all i have just used tt home to update my tt one new edition and now i have no map on the sd card.. the problem is i did not back up the card before the update.. i have been intouch with tt and they are saying buy a new map.. not good customer service.. its part my fault for not backing my sd card and its part tt crap home software.. where can i get a map from ? i still have my product card for the map that has been deleted..i dont want to buy a new map i just want my old one back please help me... |
What was Home doing when it deleted the map? You'll notice that Home isn't too popular, but I thought that it only deleted the map when it was about to download a replacement (YES, you're right it should download the replacement, verify the download and THEN delete the old one, but that's TT for you!). If you were updating a map using LMG and the download was interrupted, can you not resume the download? You may have to clean out the partial download.
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Jock
TomTom Go 940 LIVE (9.510, Europe v915.5074 on SD & 8.371, WCE v875.3613 on board) |
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AndyVaughan
Lifetime Member
Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale
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| Posted: Mon Jun 15, 2009 7:00 pm Post subject: |
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If it was the original map for the device and you don't have a backup then you might have a problem.
If it is one you downloaded through HOME then you should be able to retrieve it and reinstall.
If it is an additional map you purchased on SD card you might be a bit stuck too.
Let us know which type it is and are you sure you have never taken a backup, either with Windows Explorer or HOME?
Have you ever used the copy items to my computer in HOME and backed up just the map that way?
Try connecting to HOME and updating again after MOVING (not deleting) your My Documents\TomTom\HOME\downloads\complete\maps folder. Do this whilst HOME is completely closed (no icon in the task bar) |
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M8TJT
The Other Tired Old Man
Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK
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| Posted: Mon Jun 15, 2009 7:47 pm Post subject: |
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| What about file undeleting software? Anyone an expert in this, I'm not? Just a thought! That is if Home has not overwritten map. |
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MrT
Frequent Visitor
Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25
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| Posted: Tue Jun 16, 2009 8:25 am Post subject: |
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Usually if Home gets as far as deleting a map is has downloaded the new map and is trying to install it. If you cannot use a normal method to install a manual install may work.
It will have downloaded the new map to your TomTom home folder on your PC similar to ...\TomTom\HOME\Downloads\complete\map\MAP_NAME\
In this folder you should find 5 files, you need to extract contents of the large map zip file and the contents of the activation****.cab file to your map folder on the SD card. If you can do this is should recover to your upgraded map.
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