TT 720 map problems

nissan · Occasional Visitor Joined: Mar 27, 2006 Posts: 7

Since the latest TT update on my Go 720 I have no option to change country maps, its stuck on Spain. Any (not too techy) suggestions please.

mikealder · Posted: Thu Apr 02, 2009 5:49 pm Post subject:

Welcome to the forum, what map folders are showing on the device if you view the devices contents using Windows Explorer - Mike

nissan · Occasional Visitor Joined: Mar 27, 2006 Posts: 7

Hi, Its showing Europe and Canary Islands.

dhn · Posted: Thu Apr 02, 2009 6:17 pm Post subject:

Do you even have to change countries if all are there in your European map?

Or are you saying that if you Navigate to-- Street and address, then before you can select the city, say 'Paris', you are unable to click on the French flag symbol for France?
_________________
David

nissan · Occasional Visitor Joined: Mar 27, 2006 Posts: 7

Hi Dave
When I try to plan a route I no longer have the screen with country flags to be able to select a country. I only have a list of towns in Spain and the option to select a Spanish city.
Tony

Oldboy · Posted: Thu Apr 02, 2009 8:23 pm Post subject: Re: TT 720 map problems

nissan · Occasional Visitor Joined: Mar 27, 2006 Posts: 7

Hi
There are no flags as there used to be. At the top left of the screen is the word-city and a flashing cursor to input the city name, below that are two lines of town/city names then below that is the qwerty keypad.I have tried typing any city other than Spanish but nothing happens.
Tony

dhn · Posted: Fri Apr 03, 2009 1:19 am Post subject:

My usual suggestion: try a pin reset on the bottom of the unit. If that doesn't work, try the Clear Flash tool found here
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David

nissan · Occasional Visitor Joined: Mar 27, 2006 Posts: 7

I must appologise to all of you who responded to my post. I have done more checks on my 720 and found that the Western Europe maps are missing, after I downloaded the latest camera updates from TomTom. The only maps left are Canary Islands(not Spain).I did a backup after the download but I didn't realise that the Europe maps had already been deleted so a restore will not help. Is there any way I can get the maps other than buying them from TomTom. Once again I am sorry for the wrong information.
Tony

Oldboy · Posted: Fri Apr 03, 2009 10:45 am Post subject:

Do you have any Explorer backup done before you did the latest Update?

Have you updated the Map, on the 720, in the last year? If so, my understanding is that the Map may still be available for download. It may even be on your Hard Drive in the HOME Download Folder.
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Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

nissan · Occasional Visitor Joined: Mar 27, 2006 Posts: 7

Hi Richard
Unfortunately I have not updated the maps only the cameras via TT Home I always backup afterwards but I understand that each backup overwrites the previous one. I have been in contact with TT support and have to email them with details of my 720 how I download which version of Home I use etc....I will post the outcome.
Tony

nissan · Occasional Visitor Joined: Mar 27, 2006 Posts: 7

Thanks to all of you who replied to my post. I contacted TomTom who have been very helpful and have now supplied me with a Western Europe map.
Tony

peasemore · Posted: Sat Apr 11, 2009 12:31 pm Post subject: Do a windows back up now

Next do a Back Up, not via TT Home:

Suggest you ensure all folders in M/Soft Explorer
and do a back up using Windows on your PC;
there are instructions on this site. Rolling Eyes

_________________
Gel
Lifetime Member Thames Valley, Berkshire, UK
Mazda CX-5 built in SatNav- not sure if TT or not. Garmin NUVI in reserve.

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