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940 Keeps freezing whilst driving

 
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limans75
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Joined: Mar 14, 2006
Posts: 41

PostPosted: Sat Mar 07, 2009 8:55 am    Post subject: 940 Keeps freezing whilst driving Reply with quote

Hi All,

I am having some very frustrating problems with my Live 940. It intermitantly freeze's / crashes whilst I am driving. I have to turn it back off and then on again. This can happen as much as once in every 10 mins. Has anyone else had this issue?

Any help greatly recieved.
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Sat Mar 07, 2009 9:33 am    Post subject: Reply with quote

How does this manifest itself? Does the screen just stop updating? If so can you access the menu?

I ask as I have the same issue and this is a known problem. Selecting the menu then returning to the map will resolve it albeit temporarily.
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limans75
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Joined: Mar 14, 2006
Posts: 41

PostPosted: Sat Mar 07, 2009 2:22 pm    Post subject: Reply with quote

Hi Darren,


Thanks for the response, I cant say I recall trying to select the menu, I relly on the remote control due to the position I have the 940, but the remote wont work.
I will try selecting the menu via the screen touch next time to rectify this. Is this a well known problem which has a fix and only relates to the 940?

Cheers,
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Darren
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Location: Hampshire, UK

PostPosted: Sat Mar 07, 2009 2:28 pm    Post subject: Reply with quote

limans75 wrote:
I will try selecting the menu via the screen touch next time to rectify this. Is this a well known problem which has a fix and only relates to the 940?

It's certainly a 'known' issue and one that we have made TomTom aware of. Happened to me a number of times now, the first couple of times I assumed it had hung and so rebooted it by holding down the power button. When I mentioned it to MikeA here he suggested I try accessing the menu as he has seen it and by doing so it seems to unstick for a period, certainly easier than a reboot.

There is no fix at present but we will keep you posted. i don't use a connected BT phone or memory card and my 940 is pretty much standard, even down to using TT Cameras (gives me a chuckle every time!) so what the cause is I don't know.
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limans75
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PostPosted: Sat Mar 07, 2009 2:41 pm    Post subject: Reply with quote

Thanks again Darren,

That was going to be my next thing to try, disabling everything one by one. I do have Audible books playing over the FM Transmitter which I thought might be overloading the processor but doesnt sound like this is the issue.

Although I would say that the HD Traffic sometimes slows the general operation of the tomtom down, I wounder if some part of the HD Traffic programming / system is causing the screen to freeze? It does update every 3.

Will give the menu touch a try next time I am out.
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