v825 map failure update

gwjonesey · Occasional Visitor Joined: Mar 29, 2008 Posts: 9

Hello folks

I too have had exactly the same problem and I'm with O2 as well.

Have an open question with Tomtom, but I guess they're not going to solve it.

Hopefully O2 will get a new copy of the file - it can't just be affecting the few of us on here.

Gareth

gwjonesey · Occasional Visitor Joined: Mar 29, 2008 Posts: 9

BE and O2 are the same ISP, so that's causing the same problem.

Trevor1234 · Posted: Thu Mar 05, 2009 11:33 pm Post subject:

Hi gwjonesey
BE and o2 the same provider? I have been on Google but cant find a connection between the two names. However, if there is a connection then the corrupt file certainly appears to lay at the door of the BE.o2 providers. All very strange.
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Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

Matt865 · Regular Visitor Joined: Dec 30, 2006 Posts: 92

Trevor1234 · Posted: Thu Mar 05, 2009 11:59 pm Post subject:

Thanks for clarifying that Matt865
We all live and learn
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Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

Trevor1234 · Posted: Fri Mar 06, 2009 12:16 am Post subject:

Hi Croz
Yes, give the office network a go.
In the meantime perhaps someone will manage to put the good file somewhere for download
I’m off to bed now but will have look at the Forum again tomorrow..
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

G8AMB · Occasional Visitor Joined: Aug 30, 2007 Posts: 9

I got this back from O2, still waiting for a response from TomTom. I am sure that the data is not being cached locally because I have tried from three separate PCs. I am now wondering if TomTom use some sort of content delivery network which has corrupt files.

To make things worse I got an email from TomTom this morning saying my new map was ready for collection (I have only been trying for 5 days!)

Hello Adrian

Thank you for your email about your broadband connection.

I can confirm that we don't use Cache servers to store data locally. All our traffic is pulled directly from the internet.

If you've tried re-downloading then I'd advise to reset your browser settings or try to find another source for the update file. If this is a compressed file then it may be a problem with the program your using to extract the files.

I hope my reply has answered your query.

Kind regards

Grant
Connected World Liaison Team
www.o2.co.uk/broadband
0800 230 0202 - we re open 24/7 to take your call.

G8AMB · Occasional Visitor Joined: Aug 30, 2007 Posts: 9

I got this back from TomTom, I have got a feeling that it won't help because:-
a) I have tried it from three PCs so therefore I have forced a download of everything at least twice.
b) I have previously tried deleting the maps folder from the download folder.

But I will give it a go tonight and see!

Dear ,

Thank you for contacting TomTom Customer Support.
Your reference for your query is 090304-001xxx.

If, for any reason, you are not able to (re)install a software update or any of your purchased PLUS services, please follow the steps below:

1. If your TomTom unit is connected to your PC, exit from TomTom HOME and disconnect the unit
2. Go to ‘My Documents’ and then browse to ‘TomTom\HOME\Downloads’
3. Delete the contents of the ‘Downloads’ folder (not the folder itself)
4. Connect your TomTom unit and, in TomTom HOME, check for updates again
5. The software will download all available services, including software update if necessary, and you will be able to install them to your TomTom unit.

With best regards,

Catriona

The TomTom Customer Support Team

gwjonesey · Occasional Visitor Joined: Mar 29, 2008 Posts: 9

Trevor1234 · Posted: Fri Mar 06, 2009 2:52 pm Post subject:

Hi G8AMB6. / gwjonesey
No. Tom-tom’s cure will make no difference at all. I have always used the method they propose to download maps from Tomtom and I have never had a problem before. Anyway, the download happens but it has a corrupt file, and that’s it. How some of us have a corrupt file and others do not baffles me. And lets be honest, we can not be sure if the fault is with Tomtom or our ISP. If I was a gambler I think I would place my money on….Mmm!...Er!……..
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

gduvl · Occasional Visitor Joined: Jul 23, 2004 Posts: 21

NB. no need to copy your previous file just delete the corrupt one.

gduvl

mikealder · Posted: Fri Mar 06, 2009 4:12 pm Post subject:

Please check your downloaded map by opening the map folder and see which version of map you have downloaded as there are two different versions of this file:

crpoi.dat file for W&CE v825 Here

crpoi.dat file for W&CE_2GB v825 Here

Perhaps this might get you up and running? - Mike

Trevor1234 · Posted: Fri Mar 06, 2009 4:33 pm Post subject:

Hi Mike
Although my device runs quite satisfactory without the file I will of course download the file and install it. I guessed that some one would point us in the right direction for a download and I thought that it may be you. Thanks.
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

mikealder · Posted: Fri Mar 06, 2009 4:44 pm Post subject:

If anyone else from this thread needs the crpoi.dat file then return to page three of this thread and scroll to the bottom of the page - Mike

Mojo · Posted: Fri Mar 06, 2009 7:21 pm Post subject:

Cheers Mike. Trying to download now but it's very very slow for some reason. Have you tried rapidshare instead?
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Western and Central Europe 2Gb v845.2645
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