TomTom HD Traffic Website - Real Time With x40 units?

PaulB2005 · Posted: Wed Jan 07, 2009 12:23 pm Post subject:

TomToms response to my query was...

"..the service is just a guide."

MrT · Posted: Wed Jan 07, 2009 1:02 pm Post subject:

This morning I noticed that many of the false stuck incidents have disappeared again, not sure if that is temporary or they will return again, but this time there is other traffic info showing.

The Romford and M26 accidents have gone and the A12 closure on TT Routes and the HD Website have gone but the A12 clsue is still showing on my 940.

My 940 is also showing a lot of incidents in London that are not showing on the HD based web sites, I wonder why the difference, they have always been virtually the same in the past.
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Drivelux

Andy_P · Posted: Wed Jan 07, 2009 7:08 pm Post subject:

PaulB2005 · Posted: Wed Jan 07, 2009 7:17 pm Post subject:

Both i presume.

I wrote a decent email regarding the M5 showing a phantom problem for weeks after it had cleared and not showing a real problem 4 hours after the motorway was closed and asked if the HD Website was the same as the real x40 feed for the units. I also pointed out that whilst i understood Sat Navs and the information is just a guide their advertising touts that it's up to date and accurate (when it clearly isn't) and using their product will not gt you stuck or delayed.......

Their response was "As you say it's just guide" and that was about it. Actual emails have gone walk about after a clean up of my mail boxes....

matthewj · Frequent Visitor Joined: Apr 03, 2006 Posts: 751

My message asking why they didn't have the M5 closure on the HD system has now come back with a question wanting to know the details of the problem. Includes request for "Nearest intersection or interchange
Name:, Number:, Hectometer:"

Well, if I can find it on the BBC web site, and I'll bet it was on the GPRS system, I think they ought to be able to find a closure themselves! Typical brush-off IMO.

ziro · Occasional Visitor Joined: Nov 05, 2008 Posts: 30

I'm still disappointed with HD Traffic.

It has improved somewhat in the evenings for my commute (about 1 time out of 5), however in the mornings I get stuck in far worse traffic and get no alert what so ever. I've never had an alert on my journey in to work.

It is almost a dead certainty to be queueing but HD Traffic tells me nothing, nor did it tell me either of the times the road has been closed due to an accident.

I have had a few alerts about town traffic, which I get stuck in daily as well, however it's hit and miss - some days it will tell me, some days it wont, it's told me twice in probably 40 commutes involving the same amount of traffic.

Basically, I'm better of assuming the traffic is going to be terrible on my route and chances are TT won't even hint at a delay, Despite my route consistently taking me 10-20% longer than the IQR time.

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

You guys are worrying me. I bought a 740 yesterday to replace my 910, primarily for HD traffic.
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Tony
(TT940)

matthewj · Frequent Visitor Joined: Apr 03, 2006 Posts: 751

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

Jaz666 · Posted: Wed Jan 07, 2009 11:57 pm Post subject:

Perhaps if some videos of HD Traffic blatantly not working should make their way to YouTube (shot by a passenger of course), perhaps Tom Tom would be a bit more prompt in improving the service.

I had a classic on the way out of Leeds, towards Bradford, last night.
Stuck in a jam, the other carriageway was free-flowing, but HD Traffic showed the Jam going in the opposite direction.

Calomax · Posted: Thu Jan 08, 2009 9:40 am Post subject:

It's not just HD that doesn't keep up-to-date. Terry Wogan is frequently complaining about matrix signs that keep warning of delays for hours or days after they have cleared.

If the people that operate those can't get it right, how can a third party be expected to?
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TT Go Essential

matthewj · Frequent Visitor Joined: Apr 03, 2006 Posts: 751

perussell · Frequent Visitor Joined: May 12, 2006 Posts: 292

The bottom line with all of this is that this will become a subscription service very shortly and if people are not happy with the data integrity they will not subscribe. I think this alone will be sufficient to concentrate TT's mind on getting it right.

After all with TMC once you had bought the unit / antenna it didn't matter whether the service worked or not to TT, they already had your money

This is a completely different beast altogether since subscibers will always have the option to cancel if not happy with the service................

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

dhn · Posted: Thu Jan 08, 2009 1:17 pm Post subject:

TT has just announced at the CES (large Consumer electronics show in Las Vegas) that they will be introducing the 740 Live in North America in April. Apparently, $499 US includes a 1-year subscription.

Hope they've learned **something** from the experiences you Brits have had with this product and its implementation.

(TT still will NOT offer a map subscription to North Americans! Twisted Evil

)
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David

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