Free Update for new purchase 760?

Seanscot · Posted: Sat Dec 06, 2008 6:27 pm Post subject: Free Update for new purchase 760?

I bought a new 760 from Halfords today and was under the impression that I should be entitled to update to the latest version of the European Maps (2009). When I logged on to Garmin my software was updated to 4.20 but no free map update was offered. I did get told that there was an update available to 2009 but at cost!

Did I misinterpret the Garmin guarantee to latest maps?
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Garmin Nüvi 760

PaulB2005 · Posted: Sat Dec 06, 2008 6:44 pm Post subject:

You need to register the unit at MyGarmin first, then you should be offered the free upgrade.

Seanscot · Posted: Sat Dec 06, 2008 6:52 pm Post subject:

I did register at Garmin and created MyGarmin account - then I was offered the software update but not the map update!
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Garmin Nüvi 760

PaulB2005 · Posted: Sat Dec 06, 2008 7:21 pm Post subject:

I would take it up with Garmin Support. The unit captures the date and time it has satellite lock and is moving for 20 seconds (or similar). This is then set as the first date / time of use and the the free update is decided upon this date and time.

However occasionally it goes wrong. Garmin should sort it out for you.

jaysel · Posted: Sun Dec 07, 2008 3:56 pm Post subject:

I bought one yesterday from Halfords, and I managed to get the Map update. To get it, I went to myGarmin - myMaps - Manage Maps, and I think I clicked on something that mentioned 'Order free Map update' (can't remember too well, sorry!), it then checked my device id, and downloaded MapInstall. This then went off and downloaded a 2.5 Gb file called Garmin_RMU_CNEUNT2009.exe.
Also, some hours after registering, I received an email, Subject: Free Map Update Order Confirmation. This thanked me for ordering the City Navigator® Europe NT 2009 Map Update for your nüvi® 760, with a link to the software (which I'd alrady downloaded by then anyway).
Sorry to be vague - but I played for hours with it, connecting to various mapping software that I can't remember exactly all I did (incidentally, importing tracking into Google Earth is a great way of seeing where you've been)

jaysel · Posted: Sun Dec 07, 2008 3:58 pm Post subject:

I just had a thought - why not download the Garmin MapInstall program manually, and run it - this should pull the map update down. Worth a try?

Seanscot · Posted: Sun Dec 07, 2008 4:44 pm Post subject:

I've tried all that was suggested but haven't had the offer of the free download! Only an invitation to buy! I'll wait until tomorrow and give Garmin a ring as Paul suggests. Thanks
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Garmin Nüvi 760

fdhadi · Occasional Visitor Joined: Sep 09, 2008 Posts: 4

I think you will find that your device has been used as a demo in the shop. My son had the same problem with a 710t he bought from Motorworld. We took it back and after getting 2 other units which had the same problem we got our money back. One of the units we were given had been used as a shop demo for 9months and sold to us as brand new.

The chap at motorworld just couldn't get his head around the fact that we wanted a brand new unit and not one that had been used.

Also just a thought, the Halford's 760's do not have the free traffic info. You need a 760t for this which you can buy elsewhere for the same price Wink

.

Seanscot · Posted: Mon Dec 08, 2008 12:01 am Post subject:

Thanks to all for your help and suggestions. I've been in touch with Garmin who have pointed out that "in order to qualify for the freemap update your unit must have acquired a satellite fix before registration" . This is obviously quite important and should be noted for all new buyers. What followed was that they cancelled my registration and advised me to re-register after acquiring a satellite fix.

All's well and the download is in progress!

Thanks but I'm sure I'll be back with other queries!
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Garmin Nüvi 760

jaysel · Posted: Mon Dec 08, 2008 12:12 am Post subject:

Oh yes - sorry. I forgot to mention that bit. I had to leave mine for about 5 minutes outside to do some sort of satellite registration.

PaulB2005 · Posted: Mon Dec 08, 2008 9:29 am Post subject:

When you register the unit for the first time Garmin gets the date and time that the unit had it's first satellite lock for 20 seconds to prevent repeated or delayed applications for free maps. I assumed you'd already done this.

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