8.15 map out today

Holdfast · Posted: Wed Nov 12, 2008 12:04 am Post subject:

Hi Dave,

I am in the same boat, I have spoken to Tom Tom uninstalled Home and re-installed, all to no avail, they have asked for my system info, this I have sent, I am now awaiting a reply. All I would say is to speak to them do not rely on e-mail via web site.

let me know how you get on, I will post my result.
_________________
Sat Nav of choice WAZE

DinAlt · Posted: Wed Nov 12, 2008 12:34 am Post subject:

Hi all,

Got back in this evening to find the e-mail from tomtom which supposedly allowed me to access latest map guarantee - their "solution" ?
Use a paper clip to do a soft reset... chocolate and tea pot springs to mind.
I decided it wasn't worth the hassle chasign them t save £9.50 or whatever the cost was so I paid up and subscribed to the 12 months free maps thingy as well. Guess what - AFTER downloading the map it now recognises there's a map available for me to d'l using latest map guarantee - to be honest i wouldn't trust this lot to give me directions to the corner shop ...

Was gonna let it slide and pay up but i'm going to contact them tomorrow and demand to speak to 2nd line or a manager -

DinAlt

DennisN · Posted: Wed Nov 12, 2008 12:50 am Post subject:

D4VE · Posted: Wed Nov 12, 2008 1:03 am Post subject:

Hi Holdfast,

Glad, in a way, that I am not the only one in this predicament. Having said that I would not wish problems I may have on others if you know what I mean.

I am interested to know if you also had the cheaper same or similar map upgrade option for what is now an older map as well?

I agree that speaking in person may be faster in the long run, but with email you have what they say or promise in writing, and not just hearsay from, what maybe a still wet behind the ears customer support representative... Laughing Out Loud

Dave
_________________
iPhone4 IOS 4.3.3
TomTom Western Europe v865.3252
App 8.300 V1.6 (670441)
TomTom iPhone Car Kit

PC Operating System: Windows 7

Skwark · Regular Visitor Joined: Jan 30, 2005 Posts: 86

Well my home street has finally made it on this map, only 2 years old so not bad going by my reckoning... Cool

and I did report it via mapshare (I can pretend that made all the difference!) It still isn't showing on Google maps though, I thought they shared the same data and first time I've noticed a difference in the two.

Hyperchaotic · Occasional Visitor Joined: Nov 12, 2008 Posts: 1

I know that mileage may vary (heh), but I am wondering if it is worth it to upgrade from maps 710 to 815. I live in British Columbia.

Any British Columbians to comment?

sjh4 · Occasional Visitor Joined: Mar 30, 2008 Posts: 6

updated my 920 to map815 having already updated software to 830, worked fine until copied map.cfg over then just constant reboot, replaced cfg file with one that came with map and working okay again, just have to manually re add favs and speed camera warnings etc, first time in over a year updates havent worked without a hitch

norm2002 · Posted: Wed Nov 12, 2008 9:36 am Post subject:

I have a similar problem to sjh4. Installed Navcore 8.30 on Monday. All OK. Installed the 8.15 map last night but my mapsettings.cfg file is now 2k and does not contain my Home or audio warning settings for the speed cameras. Put back the mapsettings.cfg file from the backup I made immediately before installing the new maps but my 920 is now in a loop and cannot get beyond the startup screen. The only solution I have at the moment is to dlete the mapsettings.cfg file so it creates a new one on startup. That works but I really don't want to have to recreate all my audio and other settings. It took ages the first time!

Any ideas?

Calomax · Posted: Wed Nov 12, 2008 10:05 am Post subject:

alanji wrote

1ka · Occasional Visitor Joined: Sep 08, 2007 Posts: 34

mikealder · Posted: Wed Nov 12, 2008 11:14 am Post subject:

For those of you having ''fun'' with the MapSettings.cfg file have a read of #15 on the FAQ page near the top of ths forum section index, it was written for a different device with a similar issue and should therefre resolve this problem - Mike

IanS100 · Posted: Wed Nov 12, 2008 11:26 am Post subject:

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