TomTom XL losing satellites

[nicky1]

Our One XL is in the habit of losing the GPS signal whilst driving and usually the only way to get it back is to reboot the unit, and sometimes even then it still needs a normal shut down and then back on again after that. The satellites completely disappear on the status bar chart, although remain on the 'sky' position in the corner, so it seems that the satnav should know where they are. It can be fifteen minutes of either no satellites being found, or it finds a couple, they stay grey and dont go blue, then they disappear. After resetting the TomTom will usually eventually come back to life after about five minutes.

The problem cant be due to unable to get signals; even with no buildings (clear open skies in Scotland lowlands for example) it will go from five bars to none. This can happen once or twice a day, or may not happen at all; it's a bit hit and miss.

Oddly, we usually have two satnavs running at the same time (the XL and the car built-in one) and the car hardly ever loses a signal, and certainly not when the TomTom goes bananas. Why two satnavs? The car has a large screen and an excellant motorway display, but I like the information given by the TomTom especially showing the next turn etc (but the car doesnt do cameras, speed etc...).

As we live on an offshore island the satnavs are only used when on holiday etc so arent used continually.

Help! Do I have a duff TomTom with a dodgy GPS receiver? It was purchased new at the end of July this year and is a V2 western europe.

[mikealder]

I would give support a ring on 0845 161 0009 as the device is clearly faulty - Mike

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