mapshare back now ?

perussell · Frequent Visitor Joined: May 12, 2006 Posts: 292

Nothing happening here.
I have a Go 720 running v8.010 and W European map v810.1907 but I am being told there are no new map corrections and that I have approx 53000 ALREADY loaded

When I view my Go thru' TT Home it is telling me that I have the correct map but that my app is v 7.481 !!!!!

There are no countries in the list when I access Mapshare from the Home menu?

Any suggestions?

Andy_P · Posted: Mon Oct 13, 2008 4:35 pm Post subject:

There's a list of what maps are back up-and-running with MapShare on the YourNav forum HERE.

I'm afraid it looks like you'll have to be patient a bit longer because the v8.10 WE isn't on the list yet. Should only be a day or so...

Andy_P · Posted: Mon Oct 13, 2008 4:38 pm Post subject:

bensonboo · Regular Visitor Joined: Feb 18, 2008 Posts: 65

Andy_P · Posted: Mon Oct 13, 2008 4:52 pm Post subject:

Great, that's the second good bit of detective work you've done today!

I knew it had to be something like that, but I just couldn't recreate the right sequence of events last night. Smile

bensonboo · Regular Visitor Joined: Feb 18, 2008 Posts: 65

Glad to help, I've now edited my post above to show a quick way of forcing it (maybe).

Anita · Posted: Mon Oct 13, 2008 5:04 pm Post subject:

I've got UK&RoI v810 in internal memory and W&CE v710 on SD card.

I've never had any MapShare updates for the W&CE maps since I moved them onto the card, and it's been showing as the same number of corrections as the UK&RoI map.

But last night I switched maps on the device to W&CE before connecting to Home and it downloaded a load of corrections. If I do the same now I see the "Newer versions of your map are available" message instead of the correction count, but if I don't switch maps on the device I get the count for the UK map.

If I have W&CE map selected on the device and Change Device in Home to Internal (where the latest version of the UK maps are) I still get the "Newer versions . . ." message.

I didn't realise you have to have the appropriate map selected on the device as well as the location selected in Home. Embarassed

It's still not offering me corrections for the UK maps.

Not sure if all of that makes sense! Confused

_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1125.12264
Samsung Galaxy S21

Anita · Posted: Mon Oct 13, 2008 5:09 pm Post subject:

Thanks, bensonboo. Thumbs Up

_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1125.12264
Samsung Galaxy S21

Andy_P · Posted: Mon Oct 13, 2008 5:18 pm Post subject:

Another small update from me (just to muddy the waters even more!)
I found a PC at work that still has Home v2.3 on it.

Having finally got ALL the mapshares offered to me by TT last night, I've just plugged it into this PC and the indicator says "Your map ha not been updated for 5 weeks - 3393 free MapShare corrections waiting".

It then tried to update itself to v2.4 and failed...

Why do I still waste my time on it, I ask myself!

D4VE · Posted: Mon Oct 13, 2008 8:06 pm Post subject:

[quote="Andy_P"]
I'm afraid it looks like you'll have to be patient a bit longer because the v8.10 WE isn't on the list yet. Should only be a day or so...[/quote

I got my mapshares yesterday, have not checked today mind you.
_________________
iPhone4 IOS 4.3.3
TomTom Western Europe v865.3252
App 8.300 V1.6 (670441)
TomTom iPhone Car Kit

PC Operating System: Windows 7

keithjeffrey · Posted: Mon Oct 13, 2008 10:15 pm Post subject:

I sent a question to Tomtom asking what was happening with Mapshare and how long it was going to down for and I received this reply today:

( The spelling mistakes are not of my doing , that is how the email came to me. Check out the spelling of technicians Embarassed

)

Dear Mr Jeffrey,

Thank you for contacting TomTom Customer Support

This isn't an issue where we are trying to keep our customers in the dark and is certainly not a situation where you should be listening to the forums who like to shout without having much relevant info.

It is true that we have been having some problems regarding MapShare and our other plus services. Unfortunatly this wasn't a problem that affected a large number of users and because of this was a difficult problem first of all to realuse and then to rectify. At the moment our techniscians are working on it and is to do with the server and various paths information must take.

MapShare is faulty in that users cannot download any corrections at the moment but all corrections that are made on the users TomTom is uploaded to our server. So when it is resumed there will be new and relevant corrections to download.

I cannot give a definitive date of when it will be back up only tsaht it will be back up and it will, hopefully, be shortly.

If you need anything else please let me know.

With Best Regards

Jon

The TomTom Customer Support Team
_________________
Keith
TomTom GO 730T App 8.392 (1909/091109) , W and CE 2GB v835.2419

Andy_P · Posted: Mon Oct 13, 2008 10:25 pm Post subject:

keithjeffrey · Posted: Mon Oct 13, 2008 10:30 pm Post subject:

I'm glad I'm not the only one that thought that !
_________________
Keith
TomTom GO 730T App 8.392 (1909/091109) , W and CE 2GB v835.2419

henryg · Regular Visitor Joined: Jul 05, 2005 Posts: 78

Mapshare updating my TT1v2 (latest maps and firmware) as we speak :-)
_________________
Henry

Anita · Posted: Tue Oct 14, 2008 10:22 am Post subject:

Finally downloaded corrections for the UK&RoI v810 map on my 720 this morning.
_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1125.12264
Samsung Galaxy S21

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