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Pocket GPS World :: View topic - Tom Tom Traffic Sub Expired - but I have 3 months to run!
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Tom Tom Traffic Sub Expired - but I have 3 months to run!

 
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chinnyhill10
Occasional Visitor


Joined: Mar 07, 2006
Posts: 11

PostPosted: Thu Sep 18, 2008 7:19 pm    Post subject: Tom Tom Traffic Sub Expired - but I have 3 months to run! Reply with quote

I have a Go 300 and have been using Traffic for 3 years now. The sub isn't due to expire until the 21st of December but my Tom Tom has suddenly started to tell me the sub has expired, which is odd.

Been onto Tom Tom, they reset the account and also showed me how to do it. No joy.

Then went through the full reset procedure, including a factory reset and hitting the reset button underneath, still no joy!

The phone is talking to the unit just fine. I can pickup the weather etc. But as far as the Tom Tom is concerned, the sub has expired.

Does anyone have more of a clue than Tom Tom support does?

Software is 7.162.

Cheers.
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JimmyTheHand
Frequent Visitor


Joined: Apr 16, 2005
Posts: 386

PostPosted: Thu Sep 18, 2008 9:36 pm    Post subject: Reply with quote

Note sure how the traffic determines whether valid (I would expect from sever - but you never know)

so I would try:

Have you sync'd the time recently - maybe system clock is out.

There aren't any files with dates in the future on the sd card?

Do you have a recent backup - might be worth restoring
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nashmills
Regular Visitor


Joined: Nov 10, 2006
Posts: 131

PostPosted: Fri Sep 19, 2008 5:59 pm    Post subject: Reply with quote

I'm experiencing the same problem with Navigator 6. See my post here: http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=70369

I spoke to them a couple of days ago. They tell me lots of people have the same problem and they haven't a clue when they will be able to fix it. They will, however, add the missing days to the end of the subscription when they sort it out. Very generous!
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nmbaker
Banned


Joined: Dec 11, 2005
Posts: 66
Location: Bolton, Lancashire

PostPosted: Sun Sep 21, 2008 9:32 am    Post subject: Subscription to traffic / speedcams expired early Reply with quote

Mine did this a month early back in June and the rectified after a week. Then in September all but NL speedcams disappeared. It was problem at their server end, but support was getting me to do all kinds of things to my GO. Eventually put me onto 2nd level support when I said problem was their end and it was fixed almost straight away, but took 40 mins to get the wally to escalate to 2nd level.
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TomTom Go720 v8.320
Maps - latest 830NA,W&CE,C&EE,UK&ROI
TomTom Home 2.6.3.609
TTCams latest 19/05/09 Traffic - live
SDHC 16GB
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