The connected device is not linked to your account

Flinx

I have a 910 and connected my friends 520 to my PC to update his software as he doesn't own a computor Confused

Home asked to update my account which I did but when I swapped the 520 back to my 910 I was informed that as it wasn't now linked to my account i would have to wait 6 months or connect customer services!! Please can any one tell me how to do this as for the life of me I cannot find any mention on the TomTom web site of customer services.

Al Tetley

SpikeyMikey · Posted: Fri Oct 03, 2008 5:06 pm Post subject:

Hi, I did this a while back in error. I had done it a few times before and not changed the device which is what you should do if only doing a temporary connection.

I contacted customer services, they couldn't help and I had to wait for the 6 months to expire before i could change back to my own device.

I think you can create a new account though, although any PLUS services might be a problem to transfer.

HTH
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Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert

Flinx · Posted: Fri Oct 03, 2008 5:21 pm Post subject:

I finally contacted customer services and they told me verbatum what you wrote. Pity as i just bought the quarterly map updates. Thanks for the reply though.

MaFt · Posted: Fri Oct 03, 2008 7:42 pm Post subject:

it's a real pain in the back-end...!! i couldn't be bothered phoning TT so i just set myself up a new email address for the other device.

MaFt

Flinx · Posted: Thu Oct 09, 2008 9:07 pm Post subject:

Tom Tom support contacted me today and agreed to reset my account back to the original 910 one, so I'm as happy as Larry Very Happy

I'm giving a laurel, and hardy handshake to the support staff Wink

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Flinx

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