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DennisN
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Joined: Feb 27, 2006
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Location: Keynsham
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 Posted: Sat Jul 05, 2008 11:42 pm Post subject: |
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Coincidence - I've sent TomTom a second support question tonight asking the very same thing. Maybe it's our fault that IQ routing is not up to par, so they are withholding the free maps to punish us?
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14893
Location: Keynsham
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| Posted: Tue Jul 08, 2008 9:02 am Post subject: |
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Well, sorry to rain on your parades, but this is how I am right now ...
Customer (DennisN)
05/07/2008 08.25 PM
I was involved with testing of xxxxxxxx western europe map and you promised me a new map for doing so. I received the following email from you, but still have not received anything about the new free map.
| Quote: | ----- Original Message -----
From: TechnicalTest Support
To: ******
Sent: Tuesday, March 25, 2008 3:40 PM
Subject: RE: TomTom product trial
Dear DennisN,
Thank you for feedback and for participating in our Beta trial programme. Your request for email change will be effected. The product trial has now come to an end. We will send you an email around April 29 with exact details about the map and software downloads.
Thank you for helping TomTom make better products!
Regards
TomTom Team |
Response (Chris V. (UK))
08/07/2008 08.10 AM
Dear DennisN,
Thank you for contacting TomTom Customer Support
Your reference for your query is 080705-xxxxxx.
The beat testing trial is being handled by another team , Plesae contact them directly via the e-mail address you would have been given at the start of the trial .
With Best Regards
The TomTom Customer Support Team
Customer (DennisN)
08/07/2008 08.29 AM
Well, that's just outrageous!!
On 26th March I received this email from the test support team ...
| Quote: | Dear DennisN
Thanks you for participating in our Beta tester programme. We apologise for any difficulties you may have had with the software. The test trial has now come to an end and we will no longer be monitoring this email account. For assistance with the difficulties you are having with your device, please contact our customer support agents through your account at www.tomtom.com. Please log in and send your questions or update your discussion thread through your ‘my questions history’. In future we hope we can rely on you again for further research concerning our (new) products.
Thank you for helping TomTom make better products!
Best regards,
TomTom Technical Test Support Team |
Which explains why, when I sent an email to them on 6th June regarding my free map, I received no reply.
I rather naiively believed you would work for the same company and might have some means of contacting the team. Am I wrong? Do you know any email contact details which I might use to follow up on this?
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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LesP2008
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Joined: Apr 05, 2006
Posts: 524
Location: Herts
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| Posted: Tue Jul 08, 2008 9:14 am Post subject: |
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 Somethings never change. The only thing where TomTom show model consistency, Ducking and Diving. |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14893
Location: Keynsham
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| Posted: Tue Jul 08, 2008 9:18 am Post subject: |
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Oh my God!!!. Look at this instant response ...
Response (Chris V. (UK))
08/07/2008 08.32 AM
Dear Mr N,
Please contact the team via the e-mail address that you were given when the trial started .
With Best Regards
The TomTom Customer Support Team
They also show consistency in not reading your bloody messages!
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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LesP2008
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Joined: Apr 05, 2006
Posts: 524
Location: Herts
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| Posted: Tue Jul 08, 2008 9:28 am Post subject: |
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| Dennis, surely they must do this as a wind-up. No one can be that slack or just dumb. |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14893
Location: Keynsham
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| Posted: Tue Jul 08, 2008 10:08 am Post subject: |
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I'm afraid it's not a wind up. I'm suicidally sure it's not a wind up. I have sent in a further attempt ...
| Quote: | Customer (DennisN)
08/07/2008 10.04 AM
I am asking you for help! PLEASE HELP. PLEASE HELP. PLEASE HELP.
In my previous comment, I included a quotation from the test team which said ..
"we will no longer be monitoring this email account."
So I said to you ..
"Do you know any email contact details which I might use to follow up on this?" |
I am beginning to feel insecure now!
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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zzr1200
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Joined: Jun 05, 2005
Posts: 205
Location: Gloucestershire
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| Posted: Tue Jul 08, 2008 10:56 am Post subject: |
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I'm starting to worry now but for twice the number of reasons!!!
I'm currently doing the latest beta testing (I did the last one as well in Jan/Feb).
I'm now promised TWO free maps, the one from the Jan testing and also the one I'm testing now.
Here's hoping |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14893
Location: Keynsham
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| Posted: Fri Jul 11, 2008 4:27 pm Post subject: |
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UPDATE
After further correspondence with Support which I won't bore you with, including me mentioning that v8 maps are now in pretty wide usage among the x20 community, I have now received this... | Quote: | Dear Mr. N,
We have been informed about a e-mail correspondence going on with our support department and we would like to assure you that you have not been forgotten, but as the promised maps are not yet available for your device we can not offer these. Further we would strongly advise not to follow any instructions on forums explaining how to cheat the system in order to get maps that have not been designed to be used on certain devices, even though these might work it is not advisable to this as the usage of these maps might cause unforeseeable behavior and our support department will also not be able to assist with any issues coming out of this as these maps are not supported on these devices.
Again we want to assure you that you have not been forgotten and you WILL receive the maps once these have been officially been released for your device.
With kind regards,
TomTom Trial Technical Support Team |
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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Kar98
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Joined: Nov 25, 2004
Posts: 344
Location: DFW, Texas, USA
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| Posted: Fri Jul 11, 2008 5:46 pm Post subject: |
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| Quote: | | the promised maps are not yet available for your device we can not offer these. Further we would strongly advise not to follow any instructions on forums explaining how to cheat the system in order to get maps that have not been designed to be used on certain devices |
I giggled. |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14893
Location: Keynsham
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| Posted: Fri Jul 11, 2008 7:09 pm Post subject: |
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Well you are in Texas and Texans have a strange sense of humour, don't they? Or is that Missississsississippians?
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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turbo10
Regular Visitor
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Joined: May 24, 2008
Posts: 230
Location: Wigan
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| Posted: Fri Jul 11, 2008 7:24 pm Post subject: |
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| DennisN wrote: |
our support department will also not be able to assist with any issues coming out of this as these maps are not supported on these devices.
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I giggled at this also....Since when did they have a support department that could assist ?? must be some recent addition to the TomTom company |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14893
Location: Keynsham
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| Posted: Fri Jul 11, 2008 8:07 pm Post subject: |
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| turbo10 wrote: | | I giggled at this also |
Well, you are in Wigan and Wiganians have a strange sense of humour, don't they? Or is that Liverpudleyudleyudlians? 
But I did smile myself.
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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Kar98
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Joined: Nov 25, 2004
Posts: 344
Location: DFW, Texas, USA
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| Posted: Fri Jul 11, 2008 8:11 pm Post subject: |
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| I think I'm detecting a theme here |
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SpeedCam
Frequent Visitor
Joined: Mar 18, 2004
Posts: 753
Location: Biggleswade, BEDS
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| Posted: Mon Sep 08, 2008 10:08 pm Post subject: |
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| Now that the Map of Western & Central Europe v8.10 is available for the 720 units has anyone received any updates or emails relating to us receiving the new map updates? |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14893
Location: Keynsham
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| Posted: Sat Sep 13, 2008 8:21 pm Post subject: |
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Still nothing here.
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Dennis
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Two of them are obesiting!! |
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