Satnavshop

jem16 · Occasional Visitor Joined: Jun 23, 2006 Posts: 29

Has anyone sent their unit for repair to satnavshop? I have asked for the price of a repair of a cracked touchscreen and been quoted £65 which I think might be a better option than TomTom themselves.

However I have tried to ask further questions regarding best way of sending the unit and what happens if it is not the screen that's the problem but all I get back is a standard, almost automatic reply detailing cost again as if the email hasn't been read. I have tried phoning but it was an answering machine.

Just a little concerned about sending it now. Has anyone used them and how did you find the service? How did you package the unit?

Darren · Posted: Tue Apr 15, 2008 10:40 am Post subject:

We know the owners well and they have always had very good feedback. It may be that they are on hols at the moment as they normally answer email/phone calls.
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Darren Griffin

jem16 · Occasional Visitor Joined: Jun 23, 2006 Posts: 29

The initial email was answered with basic details of cost. Further emails asking for further information didn't really answer my question or went unanswered.

I shall try phoning again - is during the day best or evening?

Darren · Posted: Tue Apr 15, 2008 1:42 pm Post subject:

They're a legitimate business so daytime should be fine?
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Darren Griffin

jem16 · Occasional Visitor Joined: Jun 23, 2006 Posts: 29

OK thanks.

Still no answer though. I have left a message.

Darren · Posted: Tue Apr 15, 2008 4:30 pm Post subject:

jem16 · Occasional Visitor Joined: Jun 23, 2006 Posts: 29

phonetools · Occasional Visitor Joined: Apr 21, 2006 Posts: 1

H, This is Richard from satnav-shop.

Very sorry, I have had a few probs with my computer and had to have a new hard drive so I lost all the info on who had already mailed me. If you can contact me from Thursday onwards (I am out all day Wednesday) on 01142 433176 I will sort out all your questions.

For the record if we carry out any repair and it does not work there is no charge,

Cheers

Richard

jem16 · Occasional Visitor Joined: Jun 23, 2006 Posts: 29

Thanks Richard. I did leave my phone number when I phoned today but shall phone on Thursday.

r00k1e · Occasional Visitor Joined: Nov 26, 2005 Posts: 22

hi i sent my tt300 for repair CLA had shorted out and they repaired and returned it with in 48 hours it has since been used daily by family and friends with no problems

jem16 · Occasional Visitor Joined: Jun 23, 2006 Posts: 29

Thanks for that.

I phoned Richard on Thursday and he answered all my questions. Sent the unit down yesterday and it was delivered this morning. Should get it back on Tuesday.

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