Can't Update to Map 7.15 !!!

cyberbot · Regular Visitor Joined: Nov 04, 2007 Posts: 63

Hello guys
my map are 705 and my Tomtom is new
when i try to update to Mao 7.15 it take like hr downloading and in the end it said Connection error
any suggestions pls ?
how do i get thos map ?

Andy_P · Posted: Mon Apr 14, 2008 6:21 pm Post subject:

1. Keep trying - it is notoriously difficult to get maps out of TomTom
2. Try at night - it's quieter then. Less internet traffic
3. Try downloading on a different computer/broadband connection.
4. Try using a different browser
5. Check your Firewall and Antivirus settings

More details on all these suggestions can be found if you do a search of the forums.

I assume you ARE on broadband?

cyberbot · Regular Visitor Joined: Nov 04, 2007 Posts: 63

i am living in Holland i have Faster internet wich is 20 MB
i tried it like 7 times but it doesn't work
i am trying it now

the issue is they break my car and they stole my old TT 720 today i got new one with old map 705 and in update it said there 715 should i update and i said yes

i have update also my Tomtom account and changed my Tomtom device ID , so i am loging in with my tomtom account with the new device ID

Andy_P · Posted: Mon Apr 14, 2008 6:34 pm Post subject:

Sorry to hear that... Sad

All I can suggest is to keep trying for another day or two before even bothering to contact TomTom.

How did you manage to change the device linked to your account? Usually that requires several emails to TomTom and sending them proof of purchase.

cyberbot · Regular Visitor Joined: Nov 04, 2007 Posts: 63

Well i logged into my tomtom account
and there is option call change my device
and i change it

cyberbot · Regular Visitor Joined: Nov 04, 2007 Posts: 63

i didnt purch anything
i bough tomtomt with all in one year

here what i get in detail

Admin Edit: Large images removed. Please observe our image size limits of 400 pixels width when posting

Tobas · Regular Visitor Joined: Oct 06, 2004 Posts: 90

2. Try at night - it's quieter then. Less internet traffic

Set it going late night so it's downloading in the early hours of the (european) morning.

and there is option call change my device
and i change it

If you have an SD card in the device, it treats internal memory and SD card as different devices. If you want to download to the SD card, use change device to select it. It should also be asking you to choose a device when home first starts.

cyberbot · Regular Visitor Joined: Nov 04, 2007 Posts: 63

Well i have tried it at night but still didn't get any succece yet
i have resintall Tomtom home and install it
but normal if you just install TT home it said wich Device you have or to log ect . but it doesn't and automaticaly logged into my Accound

i have delete the TT home directory in my Program file but it still succeced

iancjc · Posted: Tue Apr 15, 2008 10:37 pm Post subject:

I had something similar last year when I downloaded the WE map.

I tried 4 or 5 times (always got to 97-99% then stopped with an error message) and in the end I tried a differnt pc and it worked - turned out it was my Kaspersky AV software - if I turned it off while I downloaded the map it worked (I have a hardware firewall and just waited for the download to finish and then truned the AV back on).

Still don't know why this (but no other) download wouldn't work - something todo with crappy home app I think.
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