Failed W.Europe Map installation on my TT1 XL - please help

brauliox · Occasional Visitor Joined: Apr 09, 2008 Posts: 5

I have just bought a TT1 XL, with a pre-loaded Brazil Map, and a 3rd party 2GB SD Card. I've installed the application, voices, Brazil map etc in the SD Card and it is all working fine.

Using TomTom Home 2.x, I've bought and downloaded W.Europe map, which now shows as stored in my computer. When trying to install this map in the equipment, it all goes well and the final message says it's all OK, although the installation process happens too fast. But the new map doesn't show in the equipment, only the Brazil map. Can anyone understand what is going on?

thanks,

Brauliox

dhn

brauliox · Occasional Visitor Joined: Apr 09, 2008 Posts: 5

none. just pressed the button install. without the SD Card, if I try to do the same I get a message of insuficcient memory.

dhn · Posted: Wed Apr 09, 2008 3:17 pm Post subject:

brauliox · Occasional Visitor Joined: Apr 09, 2008 Posts: 5

thanks for your prompt answer. will do that tonight and get back to you. cheers

mikealder · Posted: Wed Apr 09, 2008 3:37 pm Post subject:

The One XL will not allow data to be shared accross the two memory areas, you must have the whole lot on either the internal storage memory or the SD card.
If you want you can have one map plus all the support files/ application on the internal memory and put the new map plus the application and all the support files on the card.
To use the new map insert the card and the device will boot to the card, to go back to the old map simply remove the SD card - Mike

brauliox · Occasional Visitor Joined: Apr 09, 2008 Posts: 5

that's OK. I've done that with the Brazil map alone, installed in the SD Card together with the apps, voices etc, it works. It's when I try to install teh W.Europe map that the problem ocurrs: installation is too fast to be complete, much faster than the Brasil map installation, which is 20 times smaller. Final message says installation is complete but TT1 shows only Brazil map.

Is it possible to unzip and copy the map files manually to the TT1? If so, are the .zip/.cab files encrypted? I couldn't unzip the files with Windows Explorer or RAR (didn't try Winzip yet), maybe they are corrupted.

skyliner · Occasional Visitor Joined: Jul 24, 2006 Posts: 4

I am not sure but if the file you have got is in a ZIP folder I would have thought that you would have to extract it first otherwise it would just copy the ZIP folder across to the Tom Tom which would not then be recognised as a map folder.

If you look at the SD card on your PC without using thr HOME program does either the map or the ZIP folder appear?

mikealder · Posted: Wed Apr 09, 2008 4:52 pm Post subject:

If you can find the Western_Europe-Map.cab file on the PC right click it and select properties, can you report back with the file size, it sounds like you might have a corrupt download - Mike

brauliox · Occasional Visitor Joined: Apr 09, 2008 Posts: 5

Thank you all for your help. The problem was indeed a corrupt download. TT Support also have been helpful. All I had to do was to delete the W.Europe map folder from both my TT1 and my computer and start TT Home again. The map update was then made available for donwload again and all went fine this time. Thank you all.

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