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Pocket GPS World :: View topic - Acer customer service? - forget it - its non-existent.
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Acer customer service? - forget it - its non-existent.

 
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Motobiman
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Joined: Feb 14, 2008
Posts: 7

PostPosted: Sun Feb 24, 2008 8:48 pm    Post subject: Acer customer service? - forget it - its non-existent. Reply with quote

Exchange of emails with Acer

Hiya
Can you guide me towards a supplier of a US map (Navteq) for my V200 please?
Thanks
AndyC


Reply
Hello, Thank you for contacting Acer.

Regarding your enquiry,

You can purchase additional maps from the manufacturer of the software. See below.

Destinator

0870 248 0271
Co-Pilot

08708 505764

Regards
Paul
Acer Technical Support Team

Subject: Re: V200 GPS maps

Hello
Destinator EU do not offer US maps for your V200.
Destinator US do not list Acer at all.
Co-pilot do not list the Acer V200.
Navteq do not list the V200 and say 'they do not know what maps to supply'.
Back to you?
AndyC

Hello, Thank you for contacting Acer.

Regarding your enquiry, Acer make the hardware, not the software. Software is supplied "as-is".

Regards
Steven

Acer Technical Support Team
Subject: V200 GPS maps

No - you supply the V200 WITH software, (UK and European maps) knowing full well that YOUR software supplier cannot or will not supply US maps for it.

So much for globalisation.

YOUR company will not get further orders from me or my company..

Well done - great customer service.
Goodbye

Andrew Campbell
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