Retrieving old map

if1977 · Posted: Fri Jan 04, 2008 6:18 pm Post subject: Retrieving old map

As i have bought the new UK map about 3 months ago, i was backing up with TT Home then and as they overwrite each other now i have lost the origional map that was on the 710 (W+CE). Is there any way to get it back(I have the product code) as i deleted it from the unit so i could fit the UK map.
_________________
NEW Tomtom GO 500 (hope it is good)
iphone (running all day, doesn't like it)
XL LIVE IQ Routes (Got stolen and miss it)
GO 510 (in drawer now, time for upgrade)

franb · Banned Joined: Aug 10, 2007 Posts: 244

if1977 · Posted: Fri Jan 04, 2008 6:27 pm Post subject:

Bad choice of words, Sorry. I deleted it from the SD card through the unit.
_________________
NEW Tomtom GO 500 (hope it is good)
iphone (running all day, doesn't like it)
XL LIVE IQ Routes (Got stolen and miss it)
GO 510 (in drawer now, time for upgrade)

Oldboy · Posted: Fri Jan 04, 2008 6:42 pm Post subject:

Had you done an Explorer Backup before that? Or a Backup with HOME 1.xxx?
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

if1977 · Posted: Fri Jan 04, 2008 6:58 pm Post subject:

Oldboy · Posted: Fri Jan 04, 2008 9:10 pm Post subject:

IIRC HOME1 and HOME2 saves their Files in different places.

HOME1 stored it's Backups, by default, in My Documents\TomTom\HOME\Backup

HOME2 stores it's Backup in Document and Settings\Owner\My Documents\TomTom HOME\Backup

Might be worth a search. Smile

That's if you didn't change them.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

if1977 · Posted: Sat Jan 05, 2008 7:13 am Post subject:

Oldboy · Posted: Sat Jan 05, 2008 7:39 am Post subject:

if1977 · Posted: Sat Jan 05, 2008 7:45 am Post subject:

I think i'll do that Oldboy. I sent them an E-mail about a week ago so i might wait and see what they say in that first, Although i somehow know what they are going to say. Out of here

_________________
NEW Tomtom GO 500 (hope it is good)
iphone (running all day, doesn't like it)
XL LIVE IQ Routes (Got stolen and miss it)
GO 510 (in drawer now, time for upgrade)

if1977 · Posted: Sat Jan 05, 2008 1:29 pm Post subject:

I got my reply from TT and whatever i do it is going to cost me money. these are my options:

1: I send my SD card back to them to re-istall the origional map which will cost me 50 euro's(Quoted from TT).

2: Buy a new map from TT which will cost around £40(Cant remember).

I cant say i am surprised at their reply but i would have thought that the price of re-installing an old map would be alot cheaper than buying a new map.

This is the result of not backing up properly with windows explorer. Embarassed

. If only what i know now i knew then it would be a different story. Confused

_________________
NEW Tomtom GO 500 (hope it is good)
iphone (running all day, doesn't like it)
XL LIVE IQ Routes (Got stolen and miss it)
GO 510 (in drawer now, time for upgrade)

if1977 · Posted: Sat Jan 05, 2008 2:52 pm Post subject:

TomTom seem to have a change of heart. They have said it has been a miscommunication about the back-ups and if i send them my product code and it is correct they will make plans for me to send my SD card to them and they will re-install the map under warranty. Laughing

I have emailed TT twice today about this matter and i have had a reply within 20 minutes of each e-mail. I always thought it would take about 48 hours for a reply. Has anyone else had such a rapid response.

Should say that i am updating the origional question everytime, not a new e-mail. Does this make a difference.
_________________
NEW Tomtom GO 500 (hope it is good)
iphone (running all day, doesn't like it)
XL LIVE IQ Routes (Got stolen and miss it)
GO 510 (in drawer now, time for upgrade)

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