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just paid for mebership but cannot download database

 
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lafontla1
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Joined: Apr 03, 2006
Posts: 4

PostPosted: Sat Jan 05, 2008 11:58 am    Post subject: just paid for mebership but cannot download database Reply with quote

I just paid for the yearly subscription but your system is saying I am not a member, but I got a confirmation from paypal you received payment..!!!

Please update my membership now as i have apid and must download the database now...!!!!!

Otherwise I will dispute the payment with paypal.....!!!!
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PaulB2005
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK

PostPosted: Sat Jan 05, 2008 12:13 pm    Post subject: Reply with quote

Hang in there and someone will sort it out.

Did you pay by eCheque? Please check your PayPal account BEFORE answering that question.

To quote Darren from another thread -

Quote:
If your PayPal account is Credit Card funded then in 99% of cases payment and activation is instant.

On a small number of occasions, we don't receive the payment confirmation and so the automated activation process stalls. If you have not been activated after an hour, send an email to subscriptionsATpocketgpsworld.com with your payment details (PayPal Transaction ID) and we can resolve quickly.


I can confirm the problem with the non-receipt of information from PayPal as this happens with a client of mine. It's very annoying although i think we know now WHY it happens, however stopping it is impossible.
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lafontla1
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Joined: Apr 03, 2006
Posts: 4

PostPosted: Sat Jan 05, 2008 12:26 pm    Post subject: reply Reply with quote

yes paypal have raised an e-cheque as they say my card details with them were expired, but this will only clear on 15 january!

Can you please stop the first payment ? I want to resumit a new payment to download the database now...

Thank you
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Darren
Pocket GPS Staff
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Sat Jan 05, 2008 12:32 pm    Post subject: Reply with quote

Crikey, with an attitude like that you don't endear yourself! It's a bit much to jump in complaining and demanding action when you don't know the full facts.

Looking at your account I can see that you have now made another payment that was not via eCheque and have now been able to download the database. Consequently I have cancelled the additional pending eCheque payment and you should have an email confirming this shortly.
_________________
Darren Griffin - Editor
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lafontla1
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Joined: Apr 03, 2006
Posts: 4

PostPosted: Sat Jan 05, 2008 2:19 pm    Post subject: Thank you Reply with quote

Thank you for your understanding and dealing with this quickly :-)

Happy New Year to you!

Laurent
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