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duckie008
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Joined: Jan 22, 2005
Posts: 103
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 Posted: Tue Dec 04, 2007 8:15 pm Post subject: What happened to free map upgrade for all 720 owners? |
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A couple of weeks ago, it was discussed on here that because people had problems upgrading their maps to v710 (Western Europe/Western and Central Europe) there were talks of TomTom letting all 720 owners upgrade via Home to the latest/improved/updated version for free once it has been released.
Will there be an updated version of 710 to be released soon?
If so, will it still be free for all 720 users? |
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mikero
Regular Visitor
Joined: Feb 28, 2006
Posts: 84
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| Posted: Tue Dec 04, 2007 8:19 pm Post subject: Re: What happened to free map upgrade for all 720 owners? |
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| duckie008 wrote: | A couple of weeks ago, it was discussed on here that because people had problems upgrading their maps to v710 (Western Europe/Western and Central Europe) there were talks of TomTom letting all 720 owners upgrade via Home to the latest/improved/updated version for free once it has been released.
Will there be an updated version of 710 to be released soon?
If so, will it still be free for all 720 users? |
I received this response today in reply to my question regarding the upgrade.
Response (Ronnie McF. (UK)) 04/12/2007 12.49 PM
Dear Mr ******,
Thank you for contacting TomTom Customer Support
Currently the latest map guarantee is not available for 720 users. Currently we do not know when this will be made available so the only thing that I can recommend is that you try entering in your code periodically over the next few weeks to see if the update is available.
Please accept our apologies for the inconvenience.
With Best Regards
The TomTom Customer Support Team |
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AndyVaughan
Lifetime Member
Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale
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| Posted: Tue Dec 04, 2007 10:51 pm Post subject: |
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Compare your reply to the one I got a few days ago
| Quote: |
Response (Terence R. (UK)) 30/11/2007 12.42 PM
Dear Vaughan,
Thank you for contacting TomTom Customer Support.
Unfortunately I cannot offer you the map as a download to your account.
This request was made specifically to our 2nd Level Team, however this map is still in development and should become available shortly as you know.
The map that my colleague has managed to add to other accounts is not the same map that will be provided via TomTom HOME.
This is a similar map which is the same version, howvever the map available under Latest map Guarantee will have more detail than the current map, hence why it is taking a bit longer than expected to be available.
Should you have further questions or suggestions, please let us know.
You can also speak to us directly on the number below.
084 516 100 09
With Best Regards
The TomTom Customer Support Team |
Looks like as usual they haven't got a clue.
Andy |
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