Lost all my files - what do I do now?!

ace_t · Occasional Visitor Joined: Dec 27, 2006 Posts: 7

My memory card got corrupted, stupidly I've managed to lose all the data on the card and don't have a back-up on my PC.

Is there anywhere that I can get a factory restore of my TomTom ONE new edition? I had the Uk and Ire maps.

Very unhappy, can anyone help?

sgould · Frequent Visitor Joined: Oct 05, 2004 Posts: 1320

You can get the system software as a free download.

The map will take more effort. Unless you have a backup, you will need a new copy. If you were looking to get the latest map, you can buy and download a new one from the TT website.

If you want a copy of the map you have you will need to talk to TomTom. You didn't actually buy a map with the Tomtom, you only bought a licence to use a copy of the map. That licence is still valid, so TT should give you a copy so that you can continue to use the benefits of the licence.

You will probably be asked to prove that you are the legal owner of the machine. And they will probably want an "admin fee" to cover the cost of giving you the copy.

You will almost certainly need to get past the first level of what passes for customer support at Tomtom.
_________________
TTGO 700 (dead)
iPhone 3GS + TT holder
iPhone 5 (hers!)
Western Europe Map
Eastern Europe Map
Kenwood DNX-4210DAB with Garmin maps

ace_t · Occasional Visitor Joined: Dec 27, 2006 Posts: 7

OK thanks, I've dropped them an email, I have the card with my product ID on it, I just need the software and the map. Hopefully they will come back soon.

ace_t · Occasional Visitor Joined: Dec 27, 2006 Posts: 7

OK managed to sort it now. Found a torrent with the maps I lost, downloaded installed and used my original ID activation number and everything is OK now.

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