Tomtom one V3 keeps rebooting at random

[spcdust]

Well, Im happy to report that my Tom Tom has now worked without one re-boot for the last two days. I've done a fair amount of driving and plotted different routes and all seems solid. I suspect that it's either Tom Toms own speed camera files causing the issues or possibly the Enjoy England POI's (although not sure our Portugal friend would have these installed ). Also worth mentioning that I haven't enabled MapShare.

Tomorrow I'll go about my driving with the pocketgpsworld speed camera files installed and see how I go and if that seems solid install some other custom POI files (probably both the National Trust and English Heritage ones).

spcdust

[KalamakiBob]

My letter of complaint has been acknowledged by TomTom in an e-mail. I had to wrie to them in Holland but they see fit to use e-mail - another rip-off! Nowhere near an answer.
Meanwhile my Nuvi 200 is continuing to do a good job with no fuss or failure. I agree the interface isn't as easy to use but is useable - not at all difficult. It doesn't turn itself off and it does beep as you move from user screen to user screen but not whilst you are driving. Just a voice telling you what direction you need. The Gadget Show rates it as it's mid range choice with the TT One XL the higher end choice.

I am tempted to go along with the current theory that traffic warnings may have some effect as I know mine (can't remember if it was 1, 2 or 3) failed at a traffic light that had a speed camera close by. The Nuvi only indicates when needed and doesn't indicate cameras on the opposite carriageway.

Good luck to all of you who are waiting it out - hope the patience and perseverance are worth it in the end.

[gilesjuk]

If you look at the Tomtom support pages they list 7.120 as latest for Tomtom one/rider etc... (3rd edition is listed).

http://www.tomtom.com/support/product.php?ID=1953&Language=1&FID=6141

Yet 7.101 is the latest available according to Tomtom home.

Anyone got the 7.120 update?

I notice Tomtom are starting a new advert campaign, it beggars belief that they feel they need to advertise, if they have a good reputation then this is better than any advert. Sadly their testing and support is rubbish, I can't imagine a worse situation than relying on a navigation product only to have it failing leaving you in the lurch.

[Andy_P]

It seems they have changed their information (or written it differently somewhere else!).
I have been trying to keep a list of all the released software versions HERE

Now, I'm fairly sure I got the info here direct from the TT website. See what you think....

[neph]

[gilesjuk]

[Andy_P]

OK, thanks for the clarification. So from that list, I think 7.12 is only for certain models/serial numbers.

[gilesjuk]

[mikealder]

7,101 is the current version for your third edition, if you are running software on the unit that is not designed for it, then I would expect problems - if the device you have is continually re-booting take it back and demand another one - Mike

[gilesjuk]

[KalamakiBob]

There is a problem in as much as there is a 'perceived' 28 day return period. I exchanged my second unit a few days before the 28 days ran out but then hit the snag that 'Home' wouldn't let me register a third device without TomTom resetting the device code. To do this they said they needed a copy of the exchange note. When I told them I didn't have one then they asked for proof of purchase. Now I scanned the receipt into a .tif but I couldn't attach it via the website and they don't have an e-mail address. So basically I was stuffed and the clock was ticking on my return period.

So I couldn't get to really test the third unit before it was make or break and I swapped it for a Nuvi. It was a second choice and I have yet to find out what TomTom have to say about the whole episode. For such a reputable company they seem decidely amateurish.

Despite the obvious number of people reporting this problem they still seem reluctant to accept there is a problem and it is over 2 months since the product was released. I got my first one on that day. A day earlier and I would have got the older unit and probably have been very happy!

[spcdust]

[holosys]

[quote="spcdust"]If people are suffering the freeze and re-boot scenario could they confirm wether they have installed the Visit Britain/Enjoy England POI's? This perhaps would give us an indication wether this is a common factor (my suspicions is that it probably won't be).[/quote]

I bought a TomTom One 3rd Edition, UK and Ireland regional version, software 7.101/8427. I used it straight out of the box with no mods / addons to drive to Glasgow and back this Wednesday gone (to see Rush, awesome!). I used trusty old Jane. There were no problems, no locksups or anything, and the unit performed flawlessly over the 8 or so hours. The new GPS chipset is amazing.

I have now deleted the 'safety' cameras and put on the pgpsw speed cams, removed a ton of unwanted voices and set up a load more options. I'll post back if it starts playing up. I noticed that if I go into the voice selection menu and test the voice, there is a faint high-pitched background whistling noise which remains until the unit is power cycled. I don't need that menu now and so this isn't a problem for me.

One thing worth noting is that before I did anything else I made a full copy of the contents of the drive in case I need to get something back on there, so far it's been okay.

Chris

[gilesjuk]

My One 3rd works perfectly with the 7.120 version I mentioned, no lockups or reboots (did a 2hr trip this morning). Therefore it's a software problem.

[alanchown]

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