Grrrr - TomTom Security - Help Please

hindsight

I have just had my TomTom 720 replaced and now I can't access the TT+ services through Home. When I try to connect to TT+ I get a message which says:

"This content is protected for exclusive use on another device. To use it on a new device go to www.tomtom.com and visit the TomTom PLUS section"

Fat lot of use that is - there is place in that section to remedy the situation.

I've changed my device code - at least that is correct.

Also, you can't even select a 520 or 720 as a device when reporting an error - I guess they didn't expect any - mmmm.

Does anyone know how to fix this ridiculous security problem - I can't be alone - can I?
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Cheers, John

TomTom Go 720 and loving it with Google Earth linkup.

technik · Posted: Tue Aug 21, 2007 6:42 pm Post subject:

I have the same problem with TomTom Traffic.

Had the device code changed by TT Support by sending them a copy of my receipt via the TT support page, but it still does not work.

I have tried resetting from my account page, but still no good.
The problem has been bounced back to TomTom.

woodmaster · Occasional Visitor Joined: Apr 09, 2006 Posts: 4

Hi all,

I had the same problem today and TomTom were great with me. Turns out that you have to reset the unit and then reenter your plus password etc. Works fine now.

tanda · Posted: Tue Aug 21, 2007 11:23 pm Post subject:

I could be wrong here, but I think every TomTom you use home with needs a different e-mail address to register, thats how they stop somebody from sudscribing to TomTom services, and all your mates downloading it too. When you registered you gave an e-mail address, to download to your TomTom, now you have a different TomTom, you need to register again, with a Different address. If I'm wrong, just ignore me,my wife does, Joker

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Audi A3 Sline sat nav

hindsight · Posted: Tue Aug 21, 2007 11:27 pm Post subject:

All sorted - thanks
_________________
Cheers, John

TomTom Go 720 and loving it with Google Earth linkup.

MaFt · Posted: Wed Aug 22, 2007 7:48 am Post subject:

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