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Have had payment taken twice for subscription, can you help?

 
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akp
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Joined: Jun 05, 2006
Posts: 4

PostPosted: Tue Jul 24, 2007 9:41 pm    Post subject: Have had payment taken twice for subscription, can you help? Reply with quote

Renewed my subscription on 29th may and I have had the payment taken twice by NOCHEX . Both payments were for 19.00. Can anyone help me get a refund.THANKS...............
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PaulB2005
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK

PostPosted: Tue Jul 24, 2007 9:50 pm    Post subject: Reply with quote

Hang on in there and someone who can help WILL be along.
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akp
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Joined: Jun 05, 2006
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PostPosted: Tue Jul 24, 2007 10:30 pm    Post subject: Reply with quote

THANKS..........
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RobBrady
Pocket GPS Staff
Pocket GPS Staff


Joined: Jul 21, 2004
Posts: 2718
Location: Chelmsford, UK

PostPosted: Wed Jul 25, 2007 6:02 pm    Post subject: Reply with quote

Hi akp and welcome to the forums! Smile

The most likely scenario is that you have pressed the submit button more than once by accident.

I can confirm that we have only received one payment.

It is most likely that the extra amount is just a "pre-authorisation". As such the transaction will disappear from your card/bank statement in the next couple of days i.e. the payment will not be processed.

In the very unlikely case that the extra payment(s) is charged to your account, we will, of course, refund without question.
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Robert Brady
Editor, Pocket GPS World
The Premier GPS / SatNav Resource for News, Reviews and Forums
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akp
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Joined: Jun 05, 2006
Posts: 4

PostPosted: Wed Jul 25, 2007 9:06 pm    Post subject: Reply with quote

Thanks Robert. I will let you know how it goes. Regards A.K.P.
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