TT one and new maps

Greenstilo · Occasional Visitor Joined: Apr 13, 2007 Posts: 1

I purchased TomTom Go(Uk & I map V6.60) from third party ( ordered 13/4/2007)
I received it 18/4/2007 and hence having realised the maps are out of date I emailed TomTom customer support requesting a free update.
TomTom customer support replied with a snail mail address to write to I have done so informing them that I believe that item I received is not of Merchantable quality and if they are not perpared to update Map F.O.C I will be referring the matter to my local Trading standards.

I will post a message when i receive a reply from TomTom

thebinman · Banned Joined: Mar 04, 2006 Posts: 770

"not of merchantable quality" has nowt to do with map versions.

The v675 maps are not available on an SD or DVD, ONLY as a download and only since last week.

To be fair to TT (just this once) how the hell can they supply units to shops with newer maps than were available at time of original despatch?

camel_face69 · Occasional Visitor Joined: Apr 04, 2007 Posts: 3

Greenstilo, keep up the pressure on TomTom CS.

I bought my One 12 days before the new maps were released and have been sucessful in getting the new 6.75 maps FOC. They did try to fob me off the first few times with the usual standard replies, but then my complaint was escalated to a supervisor who must have agreed with me.

Just need a bigger SD card now!!

Cheers :D

CrunchieBite · Lifetime Member Joined: Jan 07, 2007 Posts: 8

DennisN · Posted: Mon Apr 23, 2007 7:46 pm Post subject:

gareth71 · Regular Visitor Joined: Oct 07, 2004 Posts: 146

Oh, well that's OK then. As long as they're nice boys, I don't mind buying a new satnav that's out of date before I've even opened the box. Sad

DennisN · Posted: Mon Apr 23, 2007 11:00 pm Post subject:

Sorry, sorry, sorry. But I'd already embarrassed them because they were out of stock of the FM mounts. I may look 'ARD, but I'm a real softy pants inside.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

gareth71 · Regular Visitor Joined: Oct 07, 2004 Posts: 146

Sorry, Dennis, didn't mean to make it sound like I was having a dig at you personally. I'm just very disappointed that, despite having Tomtom representatives in attendance at an expo organised by Pocket GPS World (to all intents and purposes, cornered in a situation where they'd have to give meaningful answers to queries and couldn't just fob people off with the usual cut-and-paste stock e-mail response), not one person saw fit to ask them for an answer to what must currently be one of the most hotly-debated topics on the PGPSW forum!!

I really don't think you need to have worried about embarassing them, though - it strikes me that a company whose customer care ethic is as dreadful as Tomtom's would probably be so thick-skinned and unsympathetic towards a customer that they really wouldn't give a flying one about not being able to satisfactorily answer such a question. Frustrating, really - they make great satnav products but utterly fail to back those up with any sort of satisfactory customer care.

darrencripps · Posted: Tue Apr 24, 2007 2:58 am Post subject:

Hi,

I paid for my GB map on 28/03/07 at 0148hrs (roughly!) as per the emailed invoice from TomTom.

I shall be giving them a hard time with a view to obtaining a free update.

In fact I will cut and paste the stock reply they sent (per the previous posting from CrunchieBite in this topic) and include in my email to pre-empt them sending one to me (thanks Crunchie)!!

I shall of course keep you updated.

Whilst I sort of understand their point, it bugs me beyond belief that nowadays you have to;

- wade through many layers of automated phone/email services, then;
- call-centre employees, then;
- 'supervisors', etc, then;
- complain

...before you can correspond with somebody who has an ounce of decision making/capacity for logic and/or sufficient authority to actually see that you are presenting a valid arguement.

I am slowly turning into Victor Meldrew Sad

and have come to the stage where I enjoy arguing with these beauracratic (sic?) faceless corporations.

Enough of my rantings :x , should have gone to bed 3 hours ago.

Will let you know.
_________________
"Well can I please talk with someone who does know what they are talking about then?"

Nokia E71: with OVI Maps amd TTN6 (with Live Subscription) : Nokia BH800 Handsfree : CoPilot Bluetooth GPS unit (MDA Vario with CoPilot Live 6 gathering dus

CrunchieBite · Lifetime Member Joined: Jan 07, 2007 Posts: 8

Well, I got my reply from TomTom regarding my response to their initial reply and needless to say that it was about as useful as a proverbial chocolate tea-pot.

The TomTom response was as follows:

"Thank you for contacting TomTom Customer Support.

Im afraid this isnt a question that we can answer in customer service, we can answer questions relating to the current products/services available.

If you would like to make a complaint or a suggestion you can write to us, following the complaint procedure below.

--------

We understand that you are not satisfied with certain matters from your previous message. TomTom, however, aims at providing good solutions to our customers. Please inform us about your objection/complaint in writing since we cannot offer a suitable solution to your problem within the existing procedures.

You can send your complaint by post .

SNIP"

I have cut the reply off here as the reply actually goes on for several paragraphs containing word for word the exact same information contained at on the TomTom website at "www.tomtom.com/3127".

I guess this means that TomTom customer services are pretty useless and now expect me to write and send a letter via snail mail to Amsterdam just for them to maybe send me an email reply.

One words sums this up to me:

PATHETIC!

unwanted · Occasional Visitor Joined: Jan 31, 2006 Posts: 34

got a reply from TomTom see it here

http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=54669&start=30

and at the sticky: GB Map errors

cardata2007 · Occasional Visitor Joined: Apr 20, 2007 Posts: 9

Well this is what i got back from tomtom not long ago-

Thank you for contacting TomTom Customer Support.

May we apologise for this misunderstanding. As I understand you have a UK and Ie map preinstalled on your device, (ONE Regional). If that is in fact the case, you do have full right to a map update. In order for us to provide you with a new map update, we require the following:

1. Your product code (found on the black plastic card included in the box of your ONE)
2. A proof of purchase of your unit (e.g. copy of receipt).

This can be submitted either as a scanned image, or through fax.

so they do give free upgrades if bought after the 17th.

thebinman · Banned Joined: Mar 04, 2006 Posts: 770

If, as, when they produce a new UK & IE (without the Plus) which is not currently available!

CrunchieBite · Lifetime Member Joined: Jan 07, 2007 Posts: 8

:D :D GOOD NEWS :D :D

I'm not at home presently so, I haven't been able to try this out to see if it works but, I had another reply from TomTom today regarding my free update of maps. The reply was as follows:

"Thank you for contacting TomTom Customer Support.

The company has now started a new map update promotion.

This means that customers with version 6.6 of the maps can update there maps to the latest version via a download free of charge.

Please update with your product code(this came in the box when you bought the tomtom)

We can then add a the new map to your account, so you can download it across to your tomtom.

I advise you buy a new 1gb sd card to store the new map on to, that way you can keep your original map, otherwise you can make a backup and delete the current map on there.

With Best Regards"

If this is true and it works, I guess it will appease most people who have recently purchased a TomTom and now have out of date maps.

Andy_P · Posted: Wed Apr 25, 2007 5:54 pm Post subject:

Even more confused now...
So is this "new promotion" only for people whove bought units with v6.6 maps, or those who've bought the v6.6 maps as an upgrade in the last few months?

The statement quoted above seems to imply it is for EVERYONE:

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