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shadowritten
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Joined: Nov 20, 2005
Posts: 8
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 Posted: Sun Nov 20, 2005 2:18 pm Post subject: i3 USB drivers won't install on Win XP SP2 |
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Hi there - first post!
Been searching this site for help with USB driver installation, but without success. I've tried everything: the correct procedure using the CD-ROM just doesn't work, nor does any workaround (I'm reasonably technically/IT competent).
Anyone think of why the USB drivers just won't install? The folder for Garmin appears in C:\, all the files appear to be there, I can point the Add Hardware wizard at these files, but after quickly searching WINDOWS\System32\Drivers, it just says device cannot be installed correctly.
Do I have faulty i3?
Cheers! |
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RODTROTTER
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Joined: Oct 30, 2005
Posts: 175
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| Posted: Sun Nov 20, 2005 2:58 pm Post subject: |
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right click on my computer
pick properties pick hardware
pick device manager
look for any device class ie a red sight then click on it and update drivers that works most time with this sort of thing |
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shadowritten
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Joined: Nov 20, 2005
Posts: 8
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| Posted: Sun Nov 20, 2005 4:40 pm Post subject: |
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| RODTROTTER wrote: | | look for any device class ie a red sight then click on it and update drivers that works most time with this sort of thing |
Followed you all the way up to this bit above, then couldn't figure out what you meant! 
Device class? You mean one of the device type categories, yes? A 'red sight'? Not sure what one of those is, sorry!
When I have the Garmin i3 plugged into the USB, I can see it in Device Manager. But any attempt to update drivers is met with a dialog box telling me that's a no go - that the device will be uninstalled following the next restart.
Any other tips? (Thanks for replying to this one, by the way :D ) |
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Trajet
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Joined: Oct 04, 2005
Posts: 160
Location: Highlands of Scotland
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shadowritten
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Joined: Nov 20, 2005
Posts: 8
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| Posted: Sun Nov 20, 2005 4:53 pm Post subject: |
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Yep, tried that, too!
This is crazy. I've never had a single driver fail to install on my PC before ...  |
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zogman
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Joined: Sep 05, 2005
Posts: 1417
Location: swindon uk
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| Posted: Sun Nov 20, 2005 5:07 pm Post subject: |
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have you tried a reboot of your pc..
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RODTROTTER
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Joined: Oct 30, 2005
Posts: 175
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| Posted: Sun Nov 20, 2005 5:31 pm Post subject: |
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| sorry i ment device clash |
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RODTROTTER
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Joined: Oct 30, 2005
Posts: 175
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| Posted: Sun Nov 20, 2005 5:33 pm Post subject: |
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| have you installed the poi uploader that may help |
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shadowritten
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Joined: Nov 20, 2005
Posts: 8
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| Posted: Sun Nov 20, 2005 8:12 pm Post subject: |
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| zogman wrote: | | have you tried a reboot of your pc.. |
Yep, several reboots, still no joy.
Can't even run the autoupdater thingy, as it doesn't recognise the i3 without the USB drivers installed!
This is maddening!!!!  |
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shadowritten
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Joined: Nov 20, 2005
Posts: 8
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| Posted: Sun Nov 20, 2005 8:14 pm Post subject: |
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| RODTROTTER wrote: | | sorry i ment device clash |
No device clashes showing up. It must be either a software problem or an issue with the innards of the device. |
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MELennium
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Joined: Sep 25, 2005
Posts: 337
Location: County Durham
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| Posted: Sun Nov 20, 2005 9:59 pm Post subject: |
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Hi shadowritten
Could you explain exactly what is happening?
What are you trying to do exactly?
Have you installed the Garmin poi loader? |
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shadowritten
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Joined: Nov 20, 2005
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| Posted: Mon Nov 21, 2005 12:50 am Post subject: |
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| MELennium wrote: | Hi shadowritten
Could you explain exactly what is happening?
What are you trying to do exactly?
Have you installed the Garmin poi loader? |
Hi there
When I try to install the USB drivers - either from the supplied CD or downloaded from the Garmin site - I get as far as the Found New Hardware wizard, at which point I select the Automatic install (or try to search for drivers manually - makes no difference which route I choose), I get a screen telling me the PC is looking for drivers, then an error message says that the device drivers can't be properly installed. At which point, I click Finish, and the whole process begins over until I disconnect the i3 from the USB cable.
I tried to download the Webupdater from the Garmin site. It installed - but without the USB drivers working correctly and recognising the i3, the Webupdater can't see the device. Odd thing is, the Garmin drivers folder is there in C:\ ... so what am I doing wrong?
I haven't tried to download and install the POI loader yet. Does this have a bearing on the USB driver installation? |
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RODTROTTER
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Joined: Oct 30, 2005
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| Posted: Mon Nov 21, 2005 1:43 am Post subject: |
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| dont plug in the i3 till you have installed the usb drivers i know it sounds silly but some things wont work if you plug in too soon |
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shadowritten
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Posts: 8
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| Posted: Mon Nov 21, 2005 2:26 am Post subject: |
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| RODTROTTER wrote: | | dont plug in the i3 till you have installed the usb drivers i know it sounds silly but some things wont work if you plug in too soon |
Yeah, this I know.
I downloaded AND installed (or so I thought, perhaps?) the USB drivers from the Garmin Website. Plugged in the i3 - no joy! I inserted and ran the supplied CD ... it actually ASKED me to plug in and power up the i3 BEFORE drivers could be installed! So this I tried, and again, nothing.
I've lodged a technical enquiry on the Garmin site. If I get an answer, I'll post it here in case anyone else faces the same issues.
My thanks to everyone who's tried to help so far.  |
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MELennium
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Joined: Sep 25, 2005
Posts: 337
Location: County Durham
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| Posted: Mon Nov 21, 2005 8:35 am Post subject: |
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| Quote: | | I haven't tried to download and install the POI loader yet. Does this have a bearing on the USB driver installation? |
Yes it should make a differerence as i believe this installs the driver and then your i3 will be found. |
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