tomtom One doesnt know my address... or my mums.. or my dads

[hunky_artist]

ok this is ridiculous, . Got a TomTom One v2 for my fiancee for Christmas, she loves it (as do i). Spent some time getting to know it, downloaded speed camera POI's..... stuff like that.

Went to go for our first drive, tried to set 'home' (bear in mind this is a road of houses in the City of Liverpool, not in the middle of nowhere, and the road has been here since the 1930's

..... typed in my house number, and was promptly told something to the meaning of 'that house number doesnt exist.... and neither do any of the houses within 100 meters' (ok not in those words... but it basically said that numbers 1-69 didnt exist.... and i live in 29,

so we set it by postcode.... then we tried to enter my mums... same... my dads... same....

how come houses and addresses which have existed for a LONG time, can not be in the map database thingy? how do you report cockups like this?

it's just mildly annoying thats all

[mikealder]

If you want an accurate home position try using Change Preferences/ Change Home Location/ GPS Position - make sure you are outside your own house when doing this, and the postcode/ house number is no longer of any relevance - Mike

[BodgerBaz]

. . . . . but you might wanna set your 'home' to be the end of your road just in case you get your ONE stolen. No point in losing the stereo as well

[hunky_artist]

well it turns out that for our home address it still works, as it seems to have set 'home' to be the middle of the road... which is pretty much where our house is. But for the other addresses... is it usual for houses/entire streets of houses which have been there for over 15 years (or 70 years in one case) to simply say they dont exist?

how do we fix this, who controls it?

[zogman]

you contact teleatlas for the v2 gb version and navteq for the europe version...
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[trog100]

its usual.. mine dosnt exist either.. my house is about thirty years old..

i woudlnt wast my time reporting it thow..

trog

[zogman]

what you need to do now trog is to contact the council ,tell them your house dont exist and you wont pay any council tax...
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[DennisN]

Are you quite sure you've got the postcode correct? My road goes from 1 to 79 and has three postcodes - the first 10, except No 9 are WA, then odd numbers are WB and evens WZ (these are just ordinary sized houses, not mansions). Just a thought.
Check it here ...

http://www.royalmail.com/portal/rm

Dennis
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

[hunky_artist]

yup, postcode is correct. Besides which I was trying to type in my home address.... by address,

and according to the royal mail (as you'd expect) my address exists just fine thankyouverymuch,

but according to tomtom.... it doesn't. weird.

[DennisN]

[trog100]

i think i know why my house dosnt exist.. next door does but not mine.. its an ex council house but originally it was a police house the others all started off as council houses..

deep within here lies a clue.. b-ggered if i know where thow.. he he

its probably an indication of how old some of tomtoms map data is.. he he he

trog

[wibbly]

Didn't you realise?

To get it to work the way you want you/your friends/your relations have to move to a house that's in the database, silly.

;-)

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