About To Throw My GO700 At The Wall IT WON'T UPDATE!!!

markpenniston · Occasional Visitor Joined: Apr 08, 2006 Posts: 13

I have a Go700 and have been running v6. I had a problem and went back to my backup which was v5. I have installed Home but it says that cannont find any new updates. I click th 'Login' button within Home and get an error message saying 'i do not have the component to use this feature'.

I have reqistered product code with tomtom. Is there a way i can change my login email address when using the Home login? Could that be the problem? When i log into tomtom website and click 'my tomtom' under the 'select my device' button i can see a message saying 'no services available' and if i click the 'select my device' button all get is an 'page cannot be displayed' message.

About had enough of this!!

Incase any more info is required i have attached a configuration status :-

* Computer info:

Operating system: Windows XP (build 2600, Service Pack 2)
Free memory: 846712832 bytes
User home directory: "C:\Documents and Settings\Penno"
Home volume space: 39008 / 57223 MB
Temporary directory: "C:\DOCUME~1\Penno\LOCALS~1\Temp\"
Temp volume space: 39008 / 57223 MB
Install directory: "C:\Program Files\TomTom HOME\"
Install volume space: 39008 / 57223 MB
External volume devices: E:\ [TOMTOMGO700] 981 / 2379 MB
OS login name: "Penno"
Host name: "laptop.home"
Date and time: 2006-12-31 21:11:45

* HOME info:

HOME Version: 1.3.308
Language: en_GB
Connection state: stopped
Loaded device dll: none

* Connected device: "TomTom GO 700 "TOMTOMGO700""

ID: "$$$$$ $$$$$"
Serial: "$$$$$$$$$$$$"
IL #1: 'Hard disk' 981 free/2379 total MB Block Size 4096 Media Name 'Storage' serial $5c522b10, Writable

167 Installed Items:
Application:
'TomTom application for GO, ONE and RIDER', ID Navigator IL #1 5397 KB Version 5.410
Maps:
'Western Europe', ID Western_Europe Version 606
'Canary Islands', ID Canary_Islands Version 605
Voices:
'Dansk - Brigitte', ID data00 IL #1 691 KB
'Deutsch - Werner', ID data01 IL #1 772 KB
'Deutsch - Lisa', ID data02 IL #1 804 KB
'English(GB) - Tim', ID data04 IL #1 670 KB
'English(GB) - Jane', ID data05 IL #1 659 KB
'English(AUS) - Ken', ID data06 IL #1 691 KB
'English(US) - Lori', ID data07 IL #1 601 KB
'English(US) - Bonnie', ID data08 IL #1 614 KB
'English(US) - Richard', ID data09 IL #1 647 KB
'Español - Marta', ID data10 IL #1 832 KB
'English (UK) - Sarah Michelle Gellar - Hotshot', ID data100 IL #1 655 KB
'Francais - Jacques', ID data11 IL #1 658 KB
'Francais - Catherine', ID data12 IL #1 650 KB
'Italiano - Chiara', ID data13 IL #1 715 KB
'Nederlands(NL) - Bram', ID data14 IL #1 698 KB
'Nederlands(NL) - Eva', ID data15 IL #1 690 KB
'Nederlands(NL) - Nora', ID data16 IL #1 672 KB
'Nederlands(B) - Lucie', ID data17 IL #1 699 KB
'Norsk - Liv', ID data18 IL #1 739 KB
'Svenska - Astrid', ID data19 IL #1 897 KB
'Norsk - Jorgen', ID data20 IL #1 777 KB
'Svenska - Patrik', ID data21 IL #1 872 KB
'Español - Antonio', ID data22 IL #1 877 KB
'Dansk - Nils', ID data23 IL #1 695 KB
'Italiano - Roberto', ID data24 IL #1 785 KB
'Português - Joaquim', ID data25 IL #1 851 KB
'Português - Catarina', ID data26 IL #1 896 KB
'Suomi - Kati', ID data27 IL #1 926 KB
'Suomi - Matti', ID data28 IL #1 883 KB
'Nederlands(NL) - Bernard', ID data29 IL #1 732 KB
'Greek - Olympia', ID data30 IL #1 924 KB
'Greek - Aristides', ID data31 IL #1 795 KB
'Ruskii - Anna', ID data32 IL #1 840 KB
'Ruskii - Vlad', ID data33 IL #1 858 KB
'Polski - Katarzyna', ID data34 IL #1 744 KB
'Polski - Andrzej', ID data35 IL #1 735 KB
'Eesti - Jüri', ID data36 IL #1 807 KB
'Slovencina - Barbara', ID data37 IL #1 838 KB
'Türkçe - Serra', ID data38 IL #1 658 KB
'Türkçe - Kamran', ID data39 IL #1 654 KB
'Latviski - Ivars', ID data40 IL #1 847 KB
'Ceština - Miloslav', ID data41 IL #1 729 KB
'Malay - Erra', ID data42 IL #1 775 KB
'Bulgarian - Marius', ID data43 IL #1 1030 KB
'Español(LA) - Norma', ID data44 IL #1 773 KB
'Español(LA) - Raul', ID data45 IL #1 840 KB
'Srpski - Predrag', ID data47 IL #1 843 KB
'Hrvatski(Croat) - Goran', ID data49 IL #1 876 KB
'Português(BRA) - Gabriela', ID data50 IL #1 829 KB
'Magyar(HUN) - Marika', ID data51 IL #1 890 KB
'Lietuvskai - Vladas', ID data52 IL #1 907 KB
'Chinese(Mandarin) - Tao', ID data53 IL #1 883 KB
'Chinese(Cantonese) - Bai-Qiang', ID data54 IL #1 742 KB
'Japanese - Kiyoshi', ID data55 IL #1 885 KB
'Roman - Oana', ID data56 IL #1 913 KB
'Thai - Yue', ID data57 IL #1 733 KB
'English (UK) - Marilyn Monroe - Hotshot', ID data61 IL #1 837 KB
'English (UK) - Dr. Evil - Hotshot', ID data62 IL #1 1030 KB
'English (UK) - Kim Cattrall - Hotshot', ID data64 IL #1 852 KB
'English (UK) - Tony Blair - Hotshot', ID data65 IL #1 710 KB
'English (UK) - Knight Rider - Kitt - Hotshot', ID data66 IL #1 795 KB
'English (UK) - The Queen - Hotshot', ID data67 IL #1 831 KB
'English (UK) - George Dubya Bush - Hotshot', ID data68 IL #1 692 KB
'English (UK) - R2D2 - Star Wars - Hotshot', ID data69 IL #1 737 KB
'English (UK) - Arnie-Hotshot', ID data70 IL #1 866 KB
'English (UK) - Austinpowers -Hotshot', ID data71 IL #1 780 KB
'English (UK) - Clinteastwood-Hotshot', ID data72 IL #1 816 KB
'English (UK) - Darthvader-Hotshot', ID data73 IL #1 866 KB
'English (UK) - Homersimpson-Hotshot', ID data74 IL #1 920 KB
'English (UK) - Joannalumley-Hotshot', ID data75 IL #1 726 KB
'English (UK) - Theladynewsreader-Hotshot', ID data76 IL #1 552 KB
'English (UK) - Ozzybleeped-Hotshot', ID data77 IL #1 817 KB
'English (UK) - Ozzyswearing-Hotshot', ID data78 IL #1 823 KB
'English (UK) - Patrickstewart-Hotshot', ID data79 IL #1 733 KB
'English (UK) - Seanconnery-Hotshot', ID data80 IL #1 764 KB
'English (UK) - Sharonosbourne-Hotshot', ID data81 IL #1 875 KB
'English (UK) - Yoda-Hotshot', ID data82 IL #1 1002 KB
'English (UK) - Andy Siddell - Hotshot', ID data83 IL #1 970 KB
'English (UK) - Justin Moorhouse - Hotshot', ID data84 IL #1 969 KB
'English (UK) - Liz Whitaker - Hotshot', ID data85 IL #1 909 KB
'English (UK) - Robot - Hotshot', ID data86 IL #1 751 KB
'English (UK) - Stephen Hawking - Hotshot', ID data87 IL #1 425 KB
'English (UK) - John Cleese - Hotshot', ID data88 IL #1 1132 KB
'English (UK) - Michael Caine - Hotshot', ID data99 IL #1 752 KB
Zip codes:
'Great Britain', ID great_britain IL #1 9833 KB
'Nederland', ID nederland IL #1 1917 KB
Colour schemes:
'407', ID 407 IL #1 3 KB
'Antractiaa', ID antractiaa IL #1 3 KB
'Artica', ID artica IL #1 3 KB
'Articacs', ID articacs IL #1 3 KB
'Astra', ID astra IL #1 3 KB
'Australia2', ID australia2 IL #1 2 KB
'Barbie', ID barbie IL #1 3 KB
'Beck Grey', ID beck_grey IL #1 2 KB
'C8 Night1', ID c8_night1 IL #1 3 KB
'Cool Grey', ID cool_grey IL #1 2 KB
'French', ID french IL #1 2 KB
'Gbnew', ID gbnew IL #1 2 KB
'Gbnightblue', ID gbnightblue IL #1 3 KB
'Golf', ID golf IL #1 3 KB
'Graya', ID graya IL #1 2 KB
'Grayh', ID grayh IL #1 2 KB
'Green Roads', ID green_roads IL #1 2 KB
'Greys', ID greys IL #1 2 KB
'Holland', ID holland IL #1 2 KB
'Iacoday', ID iacoday IL #1 2 KB
'Iaconight', ID iaconight IL #1 2 KB
'Laguna', ID laguna IL #1 3 KB
'Matts A Z Green Route', ID matts_a_z_green_route IL #1 2 KB
'Michelin', ID michelin IL #1 2 KB
'Night2', ID night2 IL #1 3 KB
'Nightblue', ID nightblue IL #1 3 KB
'Night 407', ID night_407 IL #1 3 KB
'Pauluk', ID pauluk IL #1 2 KB
'Retro', ID retro IL #1 2 KB
'Rover75 Day', ID rover75_day IL #1 2 KB
'Rover75 Night', ID rover75_night IL #1 3 KB
'Scenic Night', ID scenic_night IL #1 3 KB
'Snow', ID snow IL #1 2 KB
'Topographic', ID topographic IL #1 2 KB
'Ukday', ID ukday IL #1 2 KB
'Uknight', ID uknight IL #1 3 KB
'Uk Alternative', ID uk_alternative IL #1 2 KB
'Uk Os', ID uk_os IL #1 2 KB
'Volvo At Night', ID volvo_at_night IL #1 3 KB
'Yellow And Red Night', ID yellow_and_red_night IL #1 3 KB
'Yellow Road At Night', ID yellow_road_at_night IL #1 3 KB
Points of Interest:
'Western Europe-Map\Asda', ID asda IL #1 10 KB
'Western Europe-Map\Cafe', ID cafe IL #1 1 KB
'Western Europe-Map\Halfords', ID halfords IL #1 9 KB
'Western Europe-Map\Mcdonalds', ID mcdonalds IL #1 3 KB
'Western Europe-Map\Mcdonalds Anglia', ID mcdonalds_anglia IL #1 2 KB
'Western Europe-Map\Pocketgps Europe', ID pocketgps_europe IL #1 11 KB
'Western Europe-Map\Pocketgps Uk Gatso', ID pocketgps_uk_gatso IL #1 122 KB
'Western Europe-Map\Pocketgps Uk Gatso 20', ID pocketgps_uk_gatso_20 IL #1 0 KB
'Western Europe-Map\Pocketgps Uk Gatso 30', ID pocketgps_uk_gatso_30 IL #1 74 KB
'Western Europe-Map\Pocketgps Uk Gatso 40', ID pocketgps_uk_gatso_40 IL #1 26 KB
'Western Europe-Map\Pocketgps Uk Gatso 50', ID pocketgps_uk_gatso_50 IL #1 10 KB
'Western Europe-Map\Pocketgps Uk Gatso 60', ID pocketgps_uk_gatso_60 IL #1 5 KB
'Western Europe-Map\Pocketgps Uk Gatso 70', ID pocketgps_uk_gatso_70 IL #1 2 KB
'Western Europe-Map\Pocketgps Uk Gatso Tba', ID pocketgps_uk_gatso_tba IL #1 2 KB
'Western Europe-Map\Pocketgps Uk Gatso Var', ID pocketgps_uk_gatso_var IL #1 1 KB
'Western Europe-Map\Pocketgps Uk Mobile', ID pocketgps_uk_mobile IL #1 138 KB
'Western Europe-Map\Pocketgps Uk Mobile 20', ID pocketgps_uk_mobile_20 IL #1 0 KB
'Western Europe-Map\Pocketgps Uk Mobile 30', ID pocketgps_uk_mobile_30 IL #1 50 KB
'Western Europe-Map\Pocketgps Uk Mobile 40', ID pocketgps_uk_mobile_40 IL #1 14 KB
'Western Europe-Map\Pocketgps Uk Mobile 50', ID pocketgps_uk_mobile_50 IL #1 7 KB
'Western Europe-Map\Pocketgps Uk Mobile 60', ID pocketgps_uk_mobile_60 IL #1 15 KB
'Western Europe-Map\Pocketgps Uk Mobile 70', ID pocketgps_uk_mobile_70 IL #1 15 KB
'Western Europe-Map\Pocketgps Uk Mobile Tba', ID pocketgps_uk_mobile_tba IL #1 23 KB
'Western Europe-Map\Pocketgps Uk Redlight', ID pocketgps_uk_redlight IL #1 33 KB
'Western Europe-Map\Pocketgps Uk Sc', ID pocketgps_uk_sc IL #1 299 KB
'Western Europe-Map\Pocketgps Uk Specs', ID pocketgps_uk_specs IL #1 4 KB
'Western Europe-Map\Pocketgps Uk Specs 20', ID pocketgps_uk_specs_20 IL #1 0 KB
'Western Europe-Map\Pocketgps Uk Specs 30', ID pocketgps_uk_specs_30 IL #1 1 KB
'Western Europe-Map\Pocketgps Uk Specs 40', ID pocketgps_uk_specs_40 IL #1 1 KB
'Western Europe-Map\Pocketgps Uk Specs 50', ID pocketgps_uk_specs_50 IL #1 1 KB
'Western Europe-Map\Pocketgps Uk Specs 60', ID pocketgps_uk_specs_60 IL #1 1 KB
'Western Europe-Map\Pocketgps Uk Specs 70', ID pocketgps_uk_specs_70 IL #1 0 KB
'Western Europe-Map\Pocketgps Uk Temp', ID pocketgps_uk_temp IL #1 3 KB
'Western Europe-Map\Sainsbury', ID sainsbury IL #1 17 KB
'Western Europe-Map\Tesco', ID tesco IL #1 12 KB
'Western Europe-Map\Tescocafestores2003', ID tescocafestores2003 IL #1 15 KB
Phone database:
'Connect2Internet', ID connect2internet IL #1 394 KB Version 8

* Backup info:

GO Backup 'Backup Jan 2007' @ 20061231 2015, 1397 MB [Current]

* Run-time variables:

sDeviceCode = "$$$$$$$$$$"
sDeviceMUID = "$$$$$$$$$$$$"
sDeviceType = "go700"
sLastConnectedDevice = "go700"
sLoginType = ""
sUsername = ""
sSessionId = ""
sBrowserComponentType = "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)"
sFlashVersion = "9"
sSoftwareVersion = "5.410"

* Number of outstanding timers: 0

Edit once Mike Alder serials removed (I hope)

JockTamsonsBairn · Posted: Sun Dec 31, 2006 10:43 pm Post subject:

I'd PM one of the MODs to remove your serial numbers, etc., if I was you Embarassed

_________________
Jock

TomTom Go 940 LIVE (9.510, Europe v915.5074 on SD & 8.371, WCE v875.3613 on board)

markpenniston · Occasional Visitor Joined: Apr 08, 2006 Posts: 13

Cheers for that. I have pm'd 5 mods to remove those serial numbers, but its only 2hrs till New Years Day so hope someone is moderating.

Happy New Year

Andy_P · Posted: Mon Jan 01, 2007 4:41 am Post subject:

Blimey, you sure you've got enough voices and colour schemes, mate? Laughing

DennisN · Posted: Mon Jan 01, 2007 9:45 am Post subject:

markpenniston · Occasional Visitor Joined: Apr 08, 2006 Posts: 13

May as well have them as i av got plenty of space left.

Has no-one got any ideas on how to fix my problem?

DennisN · Posted: Mon Jan 01, 2007 12:26 pm Post subject:

Sorry, I'm no expert. The only thing I can think of is to re-install Home and try again (delete it thoroughly first). Download from TT site here ...
http://www.tomtom.com/support/index.php?Language=1&FID=5327

Failing which, contact Tom Tom when they get back from their holidays. Phone 0845 161 0009 should be quicker than the support e-mail system, but there'll probably be a lot of Christmas prezzie worried folk, so be ready to persevere.

The current App version for GO700 is 6.520.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

RQ · Posted: Mon Jan 01, 2007 11:00 pm Post subject:

Mark,

What router do you have? Is it a BT2100?

Regards

Hirvevarra · Posted: Tue Jan 02, 2007 12:59 am Post subject:

Personally, I'd copy all the 'extras' to a PC folder and try to get a bare system working.

There might be something of use here:
v5.440 OR 6.520

Try v5.440 or if you feel lucky Smile

go for v6.520
Read the install instructions first ( A Read Me txt file is in the zip file you download )

I trust you still have a back up.
I recommend moving all the clutter out for the time being.
You can copy it back later.....

markpenniston · Occasional Visitor Joined: Apr 08, 2006 Posts: 13

DennisN · Posted: Tue Jan 02, 2007 5:22 pm Post subject:

Looks like RQ has got the answer.
markpenniston wait for him to respond as he obviously knows the problem. This is what came up in another thread.

markpenniston · Occasional Visitor Joined: Apr 08, 2006 Posts: 13

Will do many thanks.

I have had a look at my Voyager 2100 and it is already set at 1500 MTU.

markpenniston · Occasional Visitor Joined: Apr 08, 2006 Posts: 13

Forgot to add :-

I spoke to Tomtom. She was very helpful but ran out of ideas. She asked me to uninstall and reinstall Home. I told her i had done that about 5 times. I then thought about the Registry files it leaves in Windows. I found a program and deleted all not needed. When i reinstalled home it said under the more tab My Go700 but the unit was not connected. How can that be when it is a new install???

Hirvevarra · Posted: Tue Jan 02, 2007 7:25 pm Post subject:

It'll save last configuration which would be your unit.
Mine does this for my 710 when not connected.
If I then plug in my 300 then disconnect it, it says 300 under More
Nothing sinister...just a system/log file doing it's thing.....

I don't suppose you have a Restore point to go back to without losing vital data ( not TT related, I mean emails, documents, etc.. ).

Also, have you cleared your PC cache, cookies, temp internet files, etc...
Could be reloading the same 'duff' page over & over, try F5 refresh...

Andy_P · Posted: Tue Jan 02, 2007 10:47 pm Post subject:

I've lost track of the original problem!
Do you just want to get back to v6.52 software?

If so, just download it from: http://myweb.tiscali.co.uk/oldboy/TomTomUpdates/index.html and install it manually (as Hirvevarra suggested 7 posts back).

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