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I've just plain had it with TOMTOM, i'm likely to NEVER buy a product from them again
I've got a 910, and i'm now in Australia (moved from UK)
the maps are ok enough in that 9/10 times they get you to your destination, however there are now literally 100's of incorrect areas on the map that i've discovered in the space of just 1 month of driving in / around Melbourne
right turns are a royal pain, often you can't
one way streets - at least twice i've been led the wrong way
inability to distinguish between two streets of the same name, but in different areas - 3 times now this has happened
frequently chosing the wrong area for a given street, i.e. you try choosing 'wellington street' - st kilda...........it leads you to cremone instead 9/10 times
add to that at least 5 'dead end' roads it's tried making me cross,
one 'turn right and plunge off the precipice' situation on a flyover near tullamarine
several 'you have reached your destination' even though the actual street number I want is half a mile away on the OTHER side of the road (VERY annoying when you're dragging heavy equipment)
and finally (amusingly), the vast expanse of 'ocean' in tullamarine!!!, WTF??
oh, can I add the 'couple of times a week' function where the device switches to the 'navigate to' screen..........at random intervals
..........the annoying american voice that says me tt ers insteat of m eat ers (meters)
...........the total inability to determine what's a highway, and what's a dust road
.......the disfunction of the 'shortest route' calculations,
......likewise, the disfuntion of the 'fastest route' calculations
pretty much what sums up tomtom at this point in time
crappy mounting to windscreen (1 month, still no replacement mount received), i've got to wedge the thing into the dashboard with an eraser, or it moves
non functional microphone for hands free (no reply received about warranty, shop don't want to know)
the inability for the internal algorithms to function accuratley within a grid based city system
the total and unequivocal lack of any customer support / email responses outside of europe (not that I used them in the UK anyway)
tomtom's inability to automate POI entry, i.e. I give it a list of addresses, it generates POI's internally based upon those addresses
tomtom's inflexibility with POI's, you can't simply 'edit' one, you have to delete it and re-insert
finally, the shockingly out of date maps
if you're in OZ, don't buy a tomtom, the navman ones are a LOT cheaper, and certainly do the same thing as tomtom
the MIO ones even seem to know about some of the 'no right turns' that tomtom steadfastly refuses to acknowledge
moan over
an update - I found their aussie support number, called it and stuff is happening!!, they're great when you speak to someone on the phone.
all you guys down under waiting, keep waiting another week or two, you'll be happy!!
grumbles about the maps still stand though, but, that's not tomtom's fault directly, but the company that does the mapping, there are only a couple of mapping companies in Oz apparently.
so, a simple 5 min chat on the phone has changed me from foaming at the mouth to giving 'em a chance
Posted: Today Post subject: Pocket GPS Advertising
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