serial number invalid format

amancalledchip · Posted: Tue Nov 28, 2006 11:30 pm Post subject: serial number invalid format

Hi.
Im trying to get a replacement mount for my 510 and im entering the serial number as it is on the tomtom and all i get is " invalid format"

anyone else experience this?

sgould · Frequent Visitor Joined: Oct 05, 2004 Posts: 1320

Are they asking for the serial number of the GO or the mount?

Or are they asking for the Device Number?
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mikealder · Posted: Tue Nov 28, 2006 11:40 pm Post subject:

The serial number should be on the underside of the device (mine is blank, and has been from day one) - the serial number I use is printed on the underside of the box the device was supplied in "V12345A12345" as an example - Mike

amancalledchip · Posted: Wed Nov 29, 2006 9:01 am Post subject:

HI.

this is what i am trying to do
https://www.tomtom.com/newdock/

the format i am using is of the V02345A12345 format (example) , its the number on the underside of the TomTom510 and for the life of me i cant work out what i am doing wrong.

Tried 0 as O and tried the letters as capitals , but still all i get is invalid format?

amancalledchip · Posted: Wed Nov 29, 2006 10:10 am Post subject:

Contacted TomTom on 0845 161 0009

even they had the same problem entering the number.

they are sending one out in the post.Be with me within 10 days

swebb · Regular Visitor Joined: Apr 27, 2006 Posts: 79

Same problem -

http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=48790

I contacted TT support - sending me a replacement in the post.

amancalledchip · Posted: Sat Dec 02, 2006 12:33 am Post subject:

a replacement what ...dock or tomtom.

did you get yours from pc world.

Ninja21 · Posted: Sat Dec 02, 2006 12:39 am Post subject:

I got my GO 710 and put in my serial number no problem and a few days later ups deliver me a version 2 mount, exactly the same as the one i got with my GO710 so now i have 2 version 2 mounts, so my point is why do they ask for the serial number because it has no relevance to which version you have.Think they are just sending them to anyone who contacts them.

21

swebb · Regular Visitor Joined: Apr 27, 2006 Posts: 79

I got sent a replacement mount. I think you are right - anyone who contacts them will probably be sent one. I haven't supplied any serial number or anything.

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