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Pocket GPS World :: View topic - Paid for Subscription on the 6/11/06 Still dont work!!!
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Paid for Subscription on the 6/11/06 Still dont work!!!

 
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Ashg
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Joined: Nov 06, 2006
Posts: 3

PostPosted: Sun Nov 19, 2006 11:27 pm    Post subject: Paid for Subscription on the 6/11/06 Still dont work!!! Reply with quote

as the title really. i paid for the subscription on the 6th and its still not activated!! paid via paypal has anyone else had this problem??
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Anita
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Mar 15, 2006
Posts: 3219
Location: Windlesham, Surrey

PostPosted: Sun Nov 19, 2006 11:49 pm    Post subject: Reply with quote

Hopefully this extract from the 'Membership Sign-up Problems' sticky HERE will explain it.

Q. I've paid using PayPal. Why am I not a Member yet?

A. When you make a payment through PayPal that is funded by Instant Bank Transfer (the vast majority of transactions) we receive your payment and you become a Member immediately.

If you are an existing PayPal customer and do not elect to pay by credit card you therefore elect to pay by a transfer from an existing PayPal account - this transfer takes the form of a virtual cheque, called an eCheque.

All those that are able to use a credit card get instant access.

The rule of thumb is, if you have used PayPal and haven't paid by credit card then you have paid by eCheque.

If you used eCheque we would not have received your payment immediately. Funds will only be received once cleared through the banking system. As soon as payment clears (usually up to 8 working days, but sometimes longer - we have had reports of up to 14 days clearance) you will receive your membership details automatically.

We do mention it on the payment page, but in amongst all the other information, understandably, it can be missed.

Your 1st email subject line from PayPal will read 'Receipt for Your Payment to PocketGPSWorld.com Ltd' whereas the 2nd email will read 'eCheque Payment Complete'.
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Anita
TomTom VIA 135 - App 12.075,
UK map 1090.11467
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Ashg
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Joined: Nov 06, 2006
Posts: 3

PostPosted: Mon Nov 20, 2006 12:05 am    Post subject: Payment Reply with quote

Payment was complete on the 6th acording to paypal and my bank acount has been debited the money so what is going on.
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RobBrady
Pocket GPS Staff
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Joined: Jul 21, 2004
Posts: 2718
Location: Chelmsford, UK

PostPosted: Mon Nov 20, 2006 12:59 am    Post subject: Reply with quote

Hi Ashg,

Not really sure what happened here. PayPal eventually accepted your payment after 5 attempts from you to pay, but we never got the final notification from them. I suspect a time-out on the server.

You should be able to log in to the Member area now. I have extended your membership for an extra month to say sorry for the inconvenience.
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Robert Brady
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Ashg
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Joined: Nov 06, 2006
Posts: 3

PostPosted: Mon Nov 20, 2006 2:45 am    Post subject: Reply with quote

thanks for getting it sorted so quickly extra month much apprieciated :D
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RobBrady
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Joined: Jul 21, 2004
Posts: 2718
Location: Chelmsford, UK

PostPosted: Mon Nov 20, 2006 3:01 am    Post subject: Reply with quote

No problem Ashg.

Also, many thanks Anita, 99.999% of the time you would've been right! Smile
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Robert Brady
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Anita
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Joined: Mar 15, 2006
Posts: 3219
Location: Windlesham, Surrey

PostPosted: Mon Nov 20, 2006 3:17 am    Post subject: Reply with quote

robbrady wrote:
No problem Ashg.

Also, many thanks Anita, 99.999% of the time you would've been right! Smile

Typical for me to jump in on the 0.001% exception!! Laughing
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Anita
TomTom VIA 135 - App 12.075,
UK map 1090.11467
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