Why you shoudn't buy a tomtom!

[Werewolf]

Customer service is the worst!

My tomtom Rider developed a fault, tomtom collected it for repair and promised a turnaround time of 5 to 10 days.

I was told that the unit will be replaced with a new one.

Nine weeks later and after numerous phone calls and emails, I got it back. However, it wasn't replaced with a new one as they promised, it wasn't even repaired. Also the GB SD card that I was asked to send back with the unit has gone missing.

Tomtom have now had it back again and they have promised me a replacement. I'm now in the 10th week without my sat nav and counting.

As regards the missing SD card, they have offered me a 50% discount of a Euro SD card as compensation!

Take my advice - DO NOT BUY TOMTOM PRODUCTS!

[gpsn3wbie]

although your situation is unfortunate and i hope you get it sorted out i disagree that it is a reason for everyone not to purchase TomTom products.

had you considered approaching the place you bought it from for a replacement before sending it to Holland?

[Werewolf]

They would have just sent it on my behalf.

Now this;

Just had a phone call from tomtom saying the item is out of warranty even though it is only six months old.

They accused me of opening the unit which has invalidated the warranty and would I like the unit back to see the tool marks?

I suggested they stick the unit where there ain't no signal!

The only way it has been opened is by their repair people in Fife, Scotland.

I am losing my rag with them.

Never ever buy tomtom products, these guys are just unbelievable!

[classy56]

Had nothing but first class service from Tomtom, s'pose it's the luck of the draw.
_________________
Tomtom Go730T
App 8.300
Map v815.2003


To old to die young.

[RDS]

[Werewolf]

[RDS]

The fact is that by dealing with the retailer it means that they have a legal obligation to resolve the situation to your satisfaction.Also if you paid by credit card the card company are also jointly liable.

In UK Consumer Law a fault that develops within 6 months of purchase is deemed to have existed at the time of purchase. Consequently you have options as to refund, repair or replacement.

By going direct to the manufacturer you have no rights whatsoever as you have no contract of sale with them.Also by accepting a repair you may have actually 'lost' certain options that may have been open to you.

[DennisN]

Hmm.
Some time ago, I bought a laptop computer from DELL, using my credit card. A spring catch broke and it had an incorrect cable. Both came to light AFTER the thirty day warranty period they give, so they wouldn't deal with them free.
Trying my best, I told them in very clear words in writing, that I didn't want a repair (which they wanted me to pay for, having said that "plastic" wasn't covered by warranty!!), that I specifically wanted them to take it back and give me a full refund. They refused.
I contacted the credit card company for help. They eventually replied that they had been unable to get anywhere with DELL.

Now tell me again to use my credit card. Nowadays, I buy from a local place where I can go in and be very rude and threatening if anything goes wrong. I don't believe the credit card security thing has any validity!!
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

[RDS]

A simple Google search will produce plenty of pages and examples which'll show that under Section 75 of the Consumer Credit Act 1974 a credit card company has something called equal liability with a supplier of goods or services.
Naturally there are certain conditions/exemptions where equal liability does not apply ie if the item/services cost less than £100 or more than £30,000.

You can obviously believe what you like but it's a fact

[DennisN]

You can believe what YOU like, but it's a fact that neither DELL nor the credit card company gave me my money back! We're talking £3,500.
It wasn't for want of trying and I'm no dumbo in such matters (e.g. I've just won a battle with a Building Society resulting in reinstatement plus £250 compensation).
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

[RDS]

It maybe a fact that you weren't able to resolve the situation with either Dell or you card company to your satisfaction.That is not being disputed.
However that doesn't alter the situation that it is still a fact that equal liability between supplier and card company does exist, is part of the Consumer Credit Act and, if neccessary, the credit car provider can be pursued in the same way as the original supplier.

As I've said previously there is plenty of information out there from consumer bodies to local government websites that provided useful and helpful advice as to how to use consumer and credit law to your advantage if required.

[classy56]

[DennisN]

Humble apologies I was confusing it with the desktop I bought at the same time. Laptop was only £2,500 and change. Thirty days was how long you get to find faults - so when the Recovery Disk failed two months later they said it had passed 30 days and I could buy a new one ... AND I'd also paid for 3 years next business day on site warranty. But NOTHING I could think of was covered by warranty!!! The locking catch wasn't covered - fair wair and tear (less than three months, but I WAS operating it twice a day).

Too long a story. I've had replacement computers since and guess what, none from DELL and always from local where I can go and be horrid if necessary.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

[RDS]

It appears from what you've said both Dell and the credit card company were probably within their legal rights.
As unfortunate as it may be a broken catch could be regarded as wear and tear and also the recovery disk not working probably wouldn't be classified as the laptop being faulty (although it might be argued that the recovery disk was bought as part of the laptop package and it was that that was at fault)
Therefore the issues you have are with the Dell warranty and their customer service rather than that of a credit card companies equal liability legal obligations

To stretch this thread even further, another advantage with using a credit card to make payment is that if the company goes bust before supplying the goods/services you won't lose your money as the credit card company is equally liable.

It generally makes sense where ever possible to make payment by credit card as it does provide added protection, whether you buy mail order or from a local store.However I'm not advocating anyone getting caught in the credit trap. Just use them to your advantage and also try to pay off your card bill in it's entirety every time

Finally, I should probably add I don't work for a credit card company.

[DennisN]

Come off it RDS - you're telling me that opening and closing my laptop daily for less than 3 months and the catch breaking is fair wear and tear? Is a laptop not supposed to be opened and closed that often?

We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?.
Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!