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gavsteryoung
Occasional Visitor
Joined: Aug 01, 2006
Posts: 4
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 Posted: Thu Nov 02, 2006 6:48 pm Post subject: Mio 510e Speaker Problems and Mio Customer Service |
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Hi all,
Just thought I would mention a couple of things... Loving my Mio510 finding it an amazing bit of kit.... and I am comparing this to my inbuilt Audi System....
I dont seem to have many of the problems that people have had with their's...
But I have had a failure with mine in the last few days. The onboard speaker appears to have blown, and the sound is totally distorted. I emailed Mio and 1 hour later I had a reply, asking for more details, which I gave. Then one day later another email to say they were sending some packaging in the post for me to send my unit off.
They say 10day turn around on fixing the machine, so I will report back to see if this standard of service stays so unlike Mitac
regards
Gav |
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CeeJay
Frequent Visitor
Joined: Jan 06, 2006
Posts: 360
Location: East Sussex
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| Posted: Fri Nov 03, 2006 10:09 am Post subject: Re: Mio 510e Speaker Problems and Mio Customer Service |
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| gavsteryoung wrote: |
I emailed Mio and 1 hour later I had a reply, asking for more details, which I gave. Then one day later another email to say they were sending some packaging in the post for me to send my unit off.
Gav |
Blimey Gav.
You've had a result.
I must have somewhere in the region of 15 emails all unanswered.
Good luck with the repair.
CeeJay. |
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gavsteryoung
Occasional Visitor
Joined: Aug 01, 2006
Posts: 4
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| Posted: Fri Nov 03, 2006 12:22 pm Post subject: |
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I am totally shocked,
Special Delivery Bag and packing materials arrived yesterday morning, so its all packed up and ready to ship off today.... |
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Sallyann
Lifetime Member
Joined: Jun 23, 2006
Posts: 768
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| Posted: Fri Nov 03, 2006 12:29 pm Post subject: Re: Mio 510e Speaker Problems and Mio Customer Service |
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| gavsteryoung wrote: |
I emailed Mio and 1 hour later I had a reply, asking for more details, which I gave. Then one day later another email to say they were sending some packaging in the post for me to send my unit off.
Gav |
Now this really annoys me. I used to think that Mitac were overwhelmed with emails or had a poor support system. Your experience shows that Mitac are actually reading all the emails promptly, and just picking out those which are easy to resolve. The rest they just ignore. That's appalling
Sal [/b] |
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gavsteryoung
Occasional Visitor
Joined: Aug 01, 2006
Posts: 4
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| Posted: Fri Nov 10, 2006 11:58 am Post subject: |
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I hate to say this, but I have to give Mitac or their UK repair arm full marks....
My Mio came back yesterday fully repaired... it was indeed a blown speaker.
So I sent the item last friday and received it back yesterday.
It looks to me that Mitac pass the ticket straight along to the UK service centre which was called "CSN" and they dealt with it.
Overall I am very happy.... |
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CeeJay
Frequent Visitor
Joined: Jan 06, 2006
Posts: 360
Location: East Sussex
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| Posted: Fri Nov 10, 2006 1:50 pm Post subject: |
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| gavsteryoung wrote: |
Overall I am very happy.... |
You're about the only one who's happy with their support.
Glad you got sorted anyway.
CeeJay. |
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arf501
Occasional Visitor
Joined: Oct 12, 2005
Posts: 20
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| Posted: Fri Nov 10, 2006 7:32 pm Post subject: |
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hi guys,
sent mitac a email last week concerning mio connector problem.
email recieved back following day
decided to phone em on monday,pre paid bag and packaging recived weds.
posted today so fingers crossed theyve got there act together |
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CeeJay
Frequent Visitor
Joined: Jan 06, 2006
Posts: 360
Location: East Sussex
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| Posted: Sat Nov 11, 2006 11:20 am Post subject: |
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Hi arf501.
Grrrrrrr.
You have just confirmed that what Sallyann said is correct. Appalling being the understatement of the year.
I'm going to re send one of my old software queries to see if they respond to that. 
CeeJay. |
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arf501
Occasional Visitor
Joined: Oct 12, 2005
Posts: 20
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| Posted: Fri Nov 17, 2006 7:24 pm Post subject: |
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Hi all
sent the mio off last friday 10th nov, recieved it back first thing this morning.
looks like they may have got things sorted, or like sallyann said just doing the easy stuff |
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CeeJay
Frequent Visitor
Joined: Jan 06, 2006
Posts: 360
Location: East Sussex
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| Posted: Sat Nov 18, 2006 10:19 am Post subject: |
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| arf501 wrote: |
looks like they may have got things sorted, or like sallyann said just doing the easy stuff |
Yeah, just doing the easy stuff. 
They haven't replied to my software query dated 11-11-06.
CeeJay. |
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