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keenster
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Joined: Aug 17, 2005
Posts: 97
Location: Wiltshire/Devon
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 Posted: Thu Nov 02, 2006 12:00 pm Post subject: reply back from TT support is a joke! |
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basically i complained to tomtom about the "latest map update"
being very old and having payed good money and mentioning that i heard a few people saying about the new release on pgpsw and was quite shocked at how useless their reply was......................
thanks for your email. You purchased the tomtom navigator 5 2005 map of great britain. These maps are quite up to date, and we are sure once you actually use the map to navigate with your tomtom you will agree. The information provided by forums online is highly subjective and unreliable and we always advise our customers to take the information provided therin at face value. As you may agree, messages posted on a public forum do not always border on reality and are almost always a person's personal opinion.
Please note that the tomtom navigator 6 (2006) latest maps are already available on the tomtom website.
Best regards,
TomTom customer Support |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14892
Location: Keynsham
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| Posted: Thu Nov 02, 2006 12:50 pm Post subject: |
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Well, there you go!
| Quote: | | The information provided by forums online is highly subjective and unreliable and we always advise our customers to take the information provided therin at face value. As you may agree, messages posted on a public forum do not always border on reality |
Since when did "subjective" mean "not on subject"? Is "face value" another way of saying "wrong"?
Maybe we should start saying Tom Tom support and after sales is terrific. 
I just had my TT Newsletter and thought "Yarrooo!! New maps at last". But it wasn't. |
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keenster
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Joined: Aug 17, 2005
Posts: 97
Location: Wiltshire/Devon
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| Posted: Thu Nov 02, 2006 1:26 pm Post subject: |
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i thought their reply was pretty useless really seem a bunch of morons
i will plan my reply carefully later on but basically i asked them why they sold the latest updates as the newest ones but they tried baffling me with a lame reply! |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14892
Location: Keynsham
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| Posted: Thu Nov 02, 2006 11:38 pm Post subject: |
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Just as a thought ...
| Quote: | | thanks for your email. You purchased the tomtom navigator 5 2005 map of great britain. These maps are quite up to date |
You might care to consider (when the new maps do come out "soon" now) repeating your approach to TT on the grounds that Trading Standards might interpret their response as dodging the issue and their selling of the map you bought a bit fraudulent. Did you know in advance that the map you were about to buy was "2005"? At this very late stage of 2006 and with a new map release due "shortly" (and indeed announced by TT as forthcoming ever since May 2006), would one consider a 2005 map "quite up to date"?
I don't suppose simply trying to grumble at them will produce much reaction - you need to tell them you want it putting right and how you would suggest they do that. |
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keenster
Regular Visitor
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Joined: Aug 17, 2005
Posts: 97
Location: Wiltshire/Devon
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| Posted: Fri Nov 03, 2006 12:15 am Post subject: |
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cheers Denis will defo bear that in mind and use words to that effect
the line where it mentions "if you actually use the sat nav to navigate youll find its quite up to date"
how would i know they were out of date if i didnt use it! |
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