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TomTom Warranty fun and games
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uptowndisco
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Joined: Jan 06, 2005
Posts: 79

PostPosted: Wed Nov 01, 2006 2:13 am    Post subject: TT Reply with quote

RobP wrote:
Got A UPS delivery today - a TomTom. No emailled tracking number, nothing.

But at least I've got a TT again. It even works once I'd dug out the product codes, device codes and activation codes again.

They're probably going to hate me for this (but they should direct their hate to their customer, TomTom, for their having some of the shoddiest Customer Support I've experienced for some time). Just in case your returned TT goes wandering around Europe in its quest to be repaired, and ends up in Scotland. You might want to try your luck contacting them direct for progress on your product:

Computer Repair Centre Ltd
1 James Watt Avenue
Westwood Park
Glenrothes
Fife
KY7 4UA

There's even a phone number: 01592 719618

Remember: Don't vent your spleen on Computer Repairs Centre Ltd - they're just doing their job. Its TomTom you want to have a go at!


That is interesting Smile, I live about half a mile from that repair centre, so if mine goes faulty, It gets collected by UPS back to tomtom, who UPS back to Glenrothes, who then UPS back to TomTom, then UPS back to me in Glenrothes again, Hmm could I not hust drop any future faulty TomTom at "Computer Repair Centre Ltd" and miss out all the the middle men (UPS) Wink Smile
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RobP
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Joined: Oct 01, 2004
Posts: 18

PostPosted: Wed Nov 01, 2006 9:02 am    Post subject: Reply with quote

Eldar wrote:
Rob, you should have received an e-mail from Jaap explaining the situation. Did you?


Yep - Got one from Jaap on the 19th - just a holding reply saying that the TT was still in repair. Didn't get anything after that (no tracking no. etc)
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thebinman
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Joined: Mar 04, 2006
Posts: 770

PostPosted: Wed Nov 01, 2006 10:48 am    Post subject: Reply with quote

Just sorted out a UPS return on a dead One with TT and it's going to Holland.

Where does Genrothes come into the equation?
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RobP
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Joined: Oct 01, 2004
Posts: 18

PostPosted: Wed Nov 01, 2006 3:19 pm    Post subject: Reply with quote

thebinman wrote:
Just sorted out a UPS return on a dead One with TT and it's going to Holland.

Where does Genrothes come into the equation?


TT are using the Scottish firm to do some of their repairs for them. So if the TT telephone helpdesk tell you that "its gone to Scotland" you'll know where its off to!
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Solobay
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Joined: Oct 24, 2006
Posts: 57

PostPosted: Sun Nov 05, 2006 4:37 am    Post subject: Reply with quote

If its anything like mine it will spend a few weeks in Holland before being sent back to Scotland and disappearing!
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Solobay
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Joined: Oct 24, 2006
Posts: 57

PostPosted: Thu Nov 09, 2006 5:54 pm    Post subject: Reply with quote

Update - brand shiny new Rider delivered today - but no mount thats another 5-10 days apparently

Still no contact from support / management etc
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barrowboy35
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Joined: Nov 10, 2006
Posts: 4

PostPosted: Fri Nov 10, 2006 4:39 pm    Post subject: Go 300 Reply with quote

I'm having real fun and games trying to get my Go 300 repaired.

I too have experienced the long delay via Holland - numerous emails to chase - a letter of complaint and then lo and behold the unit tirned up today in exactly the same state as when it went to Holland.

It came back from Glenrothes with a contact phone number which doesn't exist.

I tried the number given in one of the posts above - again that doesn't exist.

Tom Tom? Great unit when it works but when it breaks?

No way again - give me a Garmin or any other for that matter.
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Eldar
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Joined: Sep 24, 2004
Posts: 1294
Location: London

PostPosted: Fri Nov 10, 2006 7:01 pm    Post subject: Re: Go 300 Reply with quote

barrowboy35 wrote:

Tom Tom? Great unit when it works but when it breaks?


I'm going to get my fingers rapped for this by the Team, but for the out-of-warranty units you can always try us.
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Solobay
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Joined: Oct 24, 2006
Posts: 57

PostPosted: Tue Nov 14, 2006 2:20 pm    Post subject: Reply with quote

Eldar - no reason why you should - better than the service we're experiencing from TT.

I've now tried to post two questions via the website and both have dissappeared!

Its good to talk - just not to yourself
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marctwo
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Joined: Apr 13, 2004
Posts: 22

PostPosted: Wed Nov 15, 2006 3:08 pm    Post subject: Reply with quote

I feel your pain. My classic Go has blown up twice (with smoke and everything!). I told them I was not willing to send it for repair yet again so wrote them a rather blunt letter. I suggest you do the same. The address is:

TomTom Sales BV
Customer Support - Customer Relations Department
Rembrandtplein 35
1017 CT Amsterdam
The Netherlands

Good luck.
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Solobay
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Joined: Oct 24, 2006
Posts: 57

PostPosted: Thu Nov 16, 2006 1:42 am    Post subject: Reply with quote

Nope - if this one goes the same way (and I have a suspicion that it will as the design has not changed) then it will go back to Halfords as being unfit for purpose - I've already discussed this with them!
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barrowboy35
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Joined: Nov 10, 2006
Posts: 4

PostPosted: Sat Nov 18, 2006 12:00 am    Post subject: Reply with quote

Further to my earlier post I have at last started to receive some service from TomTom, although it's still not concluded.

After sending an email complaining that all the phone numbers quoted were out of date they provided me with another. I rang and spoke to a very helpful lady who told me to send back the whole unit with faulty card and it would be sorted.

So the unit was collected, but the next day TomTom rang to say that a new card had been sent out FOC, together with a holder to replace my broken one. They arrived, but the only trouble is that my unit is now in Holland.

Why didn't they tell me that they were sending me a new card, instead of asking me to send back the unit?

I now await with interest, and baited breath, to see how long it takes them to send back the unit.

We are now in the third month! Rolling Eyes
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Solobay
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Joined: Oct 24, 2006
Posts: 57

PostPosted: Sun Nov 19, 2006 10:24 pm    Post subject: Reply with quote

Ooh yess

returned my unit without the holder etc, said I hadn't sent it, told them to check their own return note and was told I'd get it 5-10 days - todays the 10th day wonder whats the odds I'll get it this week??

All of this while their system was apparently down!

Not hanging by my fingernails waiting - now its been around 2 months without a working unit - some service
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Solobay
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Joined: Oct 24, 2006
Posts: 57

PostPosted: Fri Nov 24, 2006 1:02 am    Post subject: Reply with quote

So two weeks since I was told my docking station and handlerbar holder would be dispatched and guess what - nothing

Phoned today and guess what - don't know what your talking about we'll look into it and call back in 30 mins

Guess what - hee haw - nothing

Looks like this will be three months without an opertional unit - at best!!!

400 for the pleasure of Tom Tom storing my unit!!
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barrowboy35
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Joined: Nov 10, 2006
Posts: 4

PostPosted: Tue Nov 28, 2006 11:59 pm    Post subject: Reply with quote

I am still waiting for my unit to be turned round (without repair) and returned to me.

To add insult to injury I received an email today asking me to be patient!

3 months without a working unit. How much patience do they expect me to have?

If you want a sat nav my advice would be steer clear of Tom Tom with a very long bargepole! Evil or Very Mad
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