910 Audio book help.

CeeJay · Posted: Mon May 15, 2006 8:28 pm Post subject: 910 Audio book help.

Hi all.
I've just downloaded an audio book from audible.com using audible's software then copied it to the TT. Their software says it's installed on the TT but the Audio book icon is still greyed out on the unit.
Any ideas?
Any help would be greatly appreciated.

CeeJay.

jaycr · Occasional Visitor Joined: Mar 01, 2006 Posts: 40

Hi CeeJay
I have the same problem. After extensive emails back & forward with TomTom Support the bottom line was as follows:-

"Dear Mr./Ms Robertson,
At the moment we do not have a solution available for this issue.
However, we have identified the cause and we are working on a
solution which probably will be made available via our site in the
near future.
Thank you for this valuable feedback and please keep an eye on our site.

With best regards,

The TomTom Customer Support Team"

That was after answering some deep probing questions like "have you tried turning the unit off and switching it back on again?" Damn, never thought of that :-)

Rgds
Jim

CeeJay · Posted: Mon May 15, 2006 8:44 pm Post subject:

Hi jaycr.

I've seen that other people have got it working OK.
How can some units work and some not? They're all made from the same 'bits' and v6.020 is v6.020 wherever you are.
Now totally confused

CeeJay

MELennium · Posted: Mon May 15, 2006 9:16 pm Post subject:

Have you downloaded the Audible manager? When your TomTom is connected to your computer it will show all your downloads as well as the samples in the lower section of Audible manager. Click on activate under devices & they should all work then.
_________________
TomTom Go 910 (3) v.6.522 Map Western Europe v.650 with useless TMC receiver
Ex. owner TomTom 910 (2) Returned Faulty
Ex. owner TomTom 910 (1) Returned Faulty
Ex. owner TomTom One v.5.420 Map UK v.605
Ex. owner Garmin i3 v.2.7 Map UK V.7

HappyTrucker · Posted: Mon May 15, 2006 9:48 pm Post subject:

I'm having the same problem. It seems to be intermittent though. Sometimes the thigs are there. Sometimes they're not....

Good to see they're working on it, but I really hope they'll have it sorted soon - it was one of the main buyings points for me Crying or Very sad

mikealder · Posted: Mon May 15, 2006 10:20 pm Post subject:

Welcome to the club! - yesterday I wanted a greyed out icon of the audio books and its not difficult to create, add some mp3 etc un-dock from the PC and I had the screen shot I needed, it then took me a further two hours to get the audio books back displayed on the unit , go to Audible Manager and try a refresh, if this fails prod the 910 reset hole (its next to the connector on the underside - do not prod the hole on the front panel as that is the microphone - RTFM on this one as you could cause serious damage to your device), if this fails try a re-dock to the PC then fire up audible manager and play a clip from you desired audio book - this was the only way I found last night to get it back - Mike

CeeJay · Posted: Mon May 15, 2006 10:26 pm Post subject:

Hi All.
Just tried MELennium's method and it worked for me. :D
Didn't work the first time though, but worked on the second go.
Thanks guys your the biz. Clap

CeeJay.

MELennium · Posted: Mon May 15, 2006 10:31 pm Post subject:

Hi CeeJay

Glad youre sorted, just wish TomTom would sort the bug out now.
_________________
TomTom Go 910 (3) v.6.522 Map Western Europe v.650 with useless TMC receiver
Ex. owner TomTom 910 (2) Returned Faulty
Ex. owner TomTom 910 (1) Returned Faulty
Ex. owner TomTom One v.5.420 Map UK v.605
Ex. owner Garmin i3 v.2.7 Map UK V.7

HappyTrucker · Posted: Mon May 15, 2006 10:37 pm Post subject:

So far, the only thing that sorts mine out is having no mp3s on the 910 along with Audiobooks.

CeeJay · Posted: Mon May 15, 2006 10:42 pm Post subject:

Hi HappyTrucker.

Haven't tried any mp3's yet, and for the moment don't think I'll bother till it's sorted.
Once again thanks for all your help.

CeeJay.

HappyTrucker · Posted: Mon May 15, 2006 10:44 pm Post subject:

vickyarcher · Posted: Mon May 15, 2006 11:00 pm Post subject:

Happytrucker

You have to use a program like Windows Media Player or itunes to create a playlist (make sure you save it as a .m3u file) then load it on to the Tomtom.
You can't create playlists on the tomtom Confused

HappyTrucker · Posted: Mon May 15, 2006 11:00 pm Post subject:

May I just another thing to this?

AAAARRRRGGGGHHHHH - the ruddy Audiobooks have just popped back into life. I need a lie down. Evil or Very Mad

HappyTrucker · Posted: Mon May 15, 2006 11:02 pm Post subject:

Ooops....Just missed you Vicky.

I did that, and they didn't show up on the TT. Will play about with it tomorrow when I get in from work (just going now).

However, I'm reluctant to do anything that may eradicate my audiobooks again. You'd think I'd have learned after Windows XP - never buy anything on first release

HappyTrucker · Posted: Tue May 16, 2006 9:54 pm Post subject:

Just to update - still got the audiobooks (for now) but still no luck with mp3 playlists. Used Media PLayer and Winamp to create one, but when uploaded to TT - nothing. Any particular format to use?

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