tom tom 300 problem

pianoman · Occasional Visitor Joined: Feb 25, 2006 Posts: 13

hi i am new to this forum and have a tom tom 300 which worked great until i connected it to my computer[ i wanted to try some new voices from a disc that was lent to me ,i used a usb cable that i believe was the same as i could not find the original ,and since then all i have had up is the original tom tom splash screen then it goes into a secondary screen which comes up with the sd card and an red coss though it and then goes dead,have i ruined the sd card by putting wrong usb into it ,i have tried to reset ,i have been also told the usb should work if it fits ,!help as i am lost without it !!!!!

JimmyTheHand · Frequent Visitor Joined: Apr 16, 2005 Posts: 386

pianoman · Occasional Visitor Joined: Feb 25, 2006 Posts: 13

thnk you for your reply i think i may have overloaded the card, i will try when i return from work once again thanks for your help i will post result
cheers ricky

pianoman · Occasional Visitor Joined: Feb 25, 2006 Posts: 13

hi j
im afraid i have tried what yous aid but the same prob is happening ;any other suggestions i could try
thanx
ricky

Oldboy · Posted: Sat Feb 25, 2006 9:22 pm Post subject:

Firstly, did you do a Backup when you had the 300 new?

Second, with the PC connected to the 300 can you see the Files on the SD Card?
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TT 910 V7.903: Europe Map v1045
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pianoman · Occasional Visitor Joined: Feb 25, 2006 Posts: 13

hi richard thank you for reply ,when i connect to pc,i go to my computer click on the tomtom icon and open it ,and my back up are indicated as being in it ,when i disconnect from pc ,and turn on tt ,i get the original screen and the the tom tom then indicates via a red cross through the sd card and thats as far as it goes ?
i have a backup disc which i have loaded several times
but it still does not go any further although like i said ,the backup is indicated as being on the tt
any more ideas ?

sgould · Frequent Visitor Joined: Oct 05, 2004 Posts: 1320

Backup should be on your PC not the TT. There won't be room on the card and it's the wrong place for the backup.

If the backup is on the PC or another card, how big is it? It should be around 115MB. If it's a lot smaller, you probably haven't done a full backup, just a backup of your personal settings.
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pianoman · Occasional Visitor Joined: Feb 25, 2006 Posts: 13

hi ,i have just looked into the properties on my backup files and it seems that it 174 mb in size would this be too big for my card as it is from a disc that was copied for me from a friend as i could not find my own ,
ricky

pianoman · Occasional Visitor Joined: Feb 25, 2006 Posts: 13

i have now emptied all data from my tt and reinstalled backup which is about 111mb but to no avail i still get the splash screen of the sd card coming out of the device and a red cross appearing in fron of it ,do you nthink my card is ruined/

TuurG · Posted: Sun Feb 26, 2006 3:25 pm Post subject:

Have you tried to reinstall the application? You can download it from the TT website.
The red cross normally means that the application could not be started (not found, not compatible, or corrupt)
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Andy_P · Posted: Sun Feb 26, 2006 3:25 pm Post subject:

Aah, now its starting to get clearer...
I'm afraid there is NO "backup" on the CD when you buy a Go300. That's why forums like this are full of exhortations to make sure you do a full backup (from your SD card to your PC) first, before you do anything else. TomTom also do say this in the manual now, althought not as forcefully as they should.

When we say "backup" in this way, we mean to make a copy of everything on the card onto somewhere else.

What looks like has happened, is that when you tried to copy voices onto your card, you either deleted, corrupted, or hopefully just moved something from the card that you shouldn't have. If you had a full backup, you'd be able to find what was missing and replace it easily.

Now, however, we have got to try to work out exactly what you are missing or messed up that is stopping the unit booting up...
If it is the operating system, one of the voices or another system file, you are in luck as those can usually be downloaded from TomTom's website.
If, however, it is something from your map or map folder, there is nothing much we can do to get you going again (as the maps are coded to work with your unit alone), and you will have to send your SD card to TomTom to sort out. Obviously, if it isn't still under warrenty, it will cost you (a figure of 50 or 70 Euro rings a bell).

What I suggest, is you connect up your Go to your PC again, open a Windows Explorer window showing the contents of the SD card.
If it is like mine you should have around 9 folders (called Great_Britain-Map, itn, Licences, etc; and around 13 files that aren't in any folders.
Very carefully write down the names of everything, and right click on each folder and write down what size it says each one is. Then post your findings, and hopefully that will give us an idea of what's gone wrong (although we may have to delve deeper into the contents of the folders next).

pianoman · Occasional Visitor Joined: Feb 25, 2006 Posts: 13

thanks guys
i will try later to do the things you have suggested later work commitmants today unfortunately,[at least i know where i am going today !!!]

pianoman · Occasional Visitor Joined: Feb 25, 2006 Posts: 13

hi just had time toput down the sizes of the files on my backup from cd
gb map/ size 101, size on disc 101 mb
itn script 420 kb
tom tom config /size 23 bytes/ size on disc 4.00 kb
connect to internet /size 91 kb/on disc 92kb
connect to internet.so size 230kb/on disc 232 kb
current maps props. /size 35 bytes/size on disc 4.00/kb
splash /225 kb/on disc228 kb
tom tom icon 3.55/kb /on disc 4.00 kb
ttgo.bif size, 300 bytes/ on disc 4.00 kb
liscense size273 kb/on disc 340kb
besty ricky

sgould · Frequent Visitor Joined: Oct 05, 2004 Posts: 1320

Several files are missing. You should have

system
ttsystem
data.chk

at least.

Download the system 5.42 again from TomTom http://www.tomtom.com/support/index.php?Language=1. Install and you will get back the missing files.

You seem to have the map folder and it's the right size. Make a safe copy of that before you do anything else. It's the only bit you can't get for free in future if you need it.
_________________
TTGO 700 (dead)
iPhone 3GS + TT holder
iPhone 5 (hers!)
Western Europe Map
Eastern Europe Map
Kenwood DNX-4210DAB with Garmin maps

pianoman · Occasional Visitor Joined: Feb 25, 2006 Posts: 13

thanks for the great info i have almost got it but as i go to reload the uk map it nearly loads ,but right at the end it says the destination is full can i delete something it used to have the gb maps nand poi [speed cams ] so i know there should be enough space on sd [i believe its 128 mb]
i think we are almost there though ;
best wishes to all who have tried to help me

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